Baltimore Consulting · 3 months ago
Senior IT Support Specialist – Managed Services
Hunt Valley, Maryland, United States
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $75K/yr
6+ years expBaltimore Consulting is seeking a driven and adaptable Senior IT Support Specialist to join their fast-paced Managed Services team. In this role, you'll support a diverse client base with tasks ranging from Azure and Windows Server administration to network troubleshooting and project implementation.
ConsultingInformation Technology
Responsibilities
Provide responsive support via phone, ticketing system, and email, resolving end-user issues both remotely and on-site
Configure and manage advanced Office 365 security services, including Conditional Access Policies, Risky User/Sign-In Policies, Microsoft Defender, and Sentinel
Deploy, configure, and troubleshoot firewalls and network infrastructure, including resolving complex network outages at client sites
Perform proactive maintenance on client environments and collaborate with account teams to recommend infrastructure improvements
Participate in a rotating after-hours on-call schedule
Support project work, occasionally during non-business hours (with advance notice)
Qualification
Required
6+ years of IT support experience (ideally within an MSP or consulting setting)
Strong networking expertise: firewalls, managed switches, wireless, VPNs — from deployment to ongoing management and troubleshooting
Advanced Office 365 administration: hands-on experience with Intune, Defender, Conditional Access, and multi-tenant environments
Proficiency with Microsoft Server platforms and Azure services (VMs, storage, networking, App Services)
Comfortable scripting and automating tasks with PowerShell
Experience with virtualization technologies such as VMware and Hyper-V
Preferred
Excellent prioritization and problem-solving skills in high-pressure situations
A passion for learning, sharing knowledge, and delivering exceptional customer service
Strong communication skills — able to explain technical concepts clearly to both technical and non-technical audiences
Self-motivated and capable of managing multiple tasks and projects independently
Benefits
Health, dental, and vision insurance
Paid time off
Professional development assistance
A collaborative, growth-focused team environment
Company
Baltimore Consulting
Baltimore Consulting is a consulting company that has the skills, discipline and determination to handle breathtakingly complex issues.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase