Base Power Company · 1 month ago
Deployment Operations Engineer [Field Operations]
Austin
Full-time
Onsite
Entry, Mid Level
2+ years expBase is modernizing the grid as the first engineering-led, technology-driven power company, deploying a nationwide network of distributed batteries. As a Deployment Operations Engineer, you will provide technical support and guidance to field crews during installations and service calls, ensuring safety and efficiency while contributing to product and deployment improvements.
BatteryElectrical DistributionEnergyEnergy ManagementEnergy StorageIndustrialPower Grid
Responsibilities
Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack
Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions
Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams
Work closely with Member Experience to ensure the best possible experience for our members
Create and maintain troubleshooting aid and hardware defect logs
Create, track, and close service tickets through Jira or Odoo
You’ll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures
Qualification
Required
2+ years in a technical support, electrical, or IT troubleshooting role
Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus but not required
Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools)
4-year degree or equivalent electrical experience
Strong communication and organization skills – bilingual is a plus but not required
Ability to multitask, remain calm under pressure, de-escalate high pressure situations, be decisive, and practice patience
Desire and ability to think analytically and creatively to resolve complex issues and suggest process improvements
Attention to detail in communicating accurately and clearly, tracking field interactions, and documenting solutions
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support
Tech savvy, with a knack for quickly mastering new tools and systems
Team player motivated by the mission who always puts the company's best interests first
Company
Base Power Company
Base is building the future of American power. The grid is the largest, most complex machine in the world.
201-500 employees
H1B Sponsorship
Base Power Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
Funding
Current Stage
Growth StageTotal Funding
$1.27BKey Investors
AdditionThrive Capital
2025-10-08Series C· $1B
2025-04-09Series B· $200M
2024-05-07Series A· $68M
Leadership Team
Zachary Dell
Co-Founder and CEO
Recent News
globalventuring.com
2025-12-31
2025-12-28
globalventuring.com
2025-12-27
Company data provided by crunchbase