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Leap Brands · 4 months ago

Director of Operations - Quick Service Restaurant

McAllen, TX

Full-time

Onsite

Director/Executive

7+ years exp

Leap Brands is seeking a Director of Operations to lead the operational success of franchise and company-owned units. This role focuses on building strong franchise relationships, driving operational consistency, and supporting strategic growth initiatives within an assigned territory.

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Responsibilities

Oversee day-to-day operational performance of all restaurants in assigned region

Ensure adherence to brand standards, food safety protocols, and guest experience metrics

Conduct regular business reviews and store visits to assess operations and recommend improvements

Serve as primary liaison for franchise owners and operators, providing coaching, resources, and tools to help them achieve operational and financial targets

Support new franchise openings, including training, onboarding, and market launch execution

Build strong, trust-based relationships with franchise partners to foster collaboration and alignment with brand goals

Monitor P&L statements, identify opportunities to increase sales and profitability, and implement solutions in partnership with franchisees and managers

Support pricing strategies, cost control initiatives, labor optimization, and inventory management

Mentor and develop field operations team members (e.g., Area Coaches, Training Managers)

Provide guidance on leadership development and succession planning for franchisee teams

Partner with leadership to execute market expansion strategies, remodels, and new unit openings

Identify operational best practices and standardize them across the franchise network

Collaborate cross-functionally with Marketing, Supply Chain, Training, and Development teams to drive brand success

Qualification

Multi-unit leadershipFranchise operations managementSalesProfitability improvementRestaurant P&L understandingMarket launch experienceCoaching skillsInfluencing skillsRelationship-building skills