WiFi Tribe · 1 month ago
Customer Success for Digital Nomad Community (Fully Remote)
United States
Full-time
Remote
Mid LevelWiFi Tribe is a global community for remote professionals seeking connection and adventure. As the Tribe Support Lead, you will guide members through their journey, ensuring they feel supported and engaged while managing community operations and enhancing member experiences.
Adventure TravelBusiness TravelCoworking
Responsibilities
Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team
Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful
Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish
Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community
Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything
Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time
1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department
AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations
Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook
Culture advocate. Model WiFi Tribe’s values in everything you do
Qualification
Required
You think in solutions, not problems
You communicate clearly, write beautifully, and stay calm and grounded when things get chaotic
You're equal parts strategic thinker and hands-on doer
You love systems, but also love humans
You're the person who follows through, meets commitments, and makes everything you touch a little better than you found it
You thrive in autonomy, learn fast, and get energy from helping others succeed
You're resourceful, emotionally intelligent, and unafraid to own the hard conversations with kindness and honesty
You believe in the power of community — and you want to play a meaningful part in creating life-changing experiences for people all over the world
Own Tribe Support
Sales support & new member orientation
Trip consulting & sales
Community engagement
Paying attention to details
Keep members informed
1% improvement every day
AI-powered efficiency
Process improvement & documentation
Culture advocate
Company
WiFi Tribe
WiFi Tribe is a community that offers traveling, co-living, remote work and co-working services.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Diego Bejarano Gerke
Co-Founder | CEO
Company data provided by crunchbase