Asure Software · 2 weeks ago
Director of Operations - Payroll/HCM Operations
Virginia Beach, VA
Full-time
Hybrid
Lead/Staff, Director/Executive
$100K/yr - $120K/yr
5+ years expAsure Software is a company focused on Human Capital Management (HCM) solutions, providing services to help businesses manage their human capital effectively. The Director of Operations is responsible for overseeing the Operations and Service teams, ensuring high-quality customer service, managing payroll services, and implementing operational improvements.
Human ResourcesSaaSSchedulingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Directly supervise the Customer Support, Payroll Processing, and Implementation teams
Interview, hire and coordinate training of staff on company procedures, customer service, and software systems
Coach and mentor staff to continue to improve skills, product and system knowledge
Provide consistent, frequent feedback to staff regarding individual goals
Communicate with client companies as needed and coordinate all customer service initiatives
Monitor and evaluate services provided to participants to ensure consistent high-quality customer service, compliance to all applicable laws, and accuracy of data processed
Manage year-end projects to adhere to company policies and procedures
Manage all functions related to payroll services and the allocation of resources to adequately respond to all incoming phone calls, emails and voice mails
Regularly report on all department metrics concerning client issues, revenue gains and losses, phone statistics, administrative services, and compliance matters
Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams
Identify effective cost management practices; implement operational improvements
Qualification
Required
3 years of experience Managing Payroll/HCM Operations
5 years of people management experience required
Payroll HCM System experience
Strong team leadership skills and ability to develop and motivate team members
Strong compliance experience and internal controls knowledge
Proven ability to think and act strategically, analytically and with operational and control discipline
History of success in managing service delivery for external clients
Ability to lead and thrive in a fast-paced environment while managing multiple tasks with urgency and setting priorities for aligned teams
Ability to build strong relationships with client contacts and internal teams and stakeholders
Advanced knowledge and understanding of best practices and service delivery models
Effective coaching and team development skills
Excellent oral and written communication skills
Ability to learn new software functionality quickly
Preferred
Bachelor's degree preferred
Benefits
Medical, Dental, Vision, HSA, FSA- All effective on day 1!
Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
401K Program with 3% safe harbor contribution
Employee Stock Purchase Program
Fitness Reimbursement Program
Self-Managed PTO
Company
Asure Software
Asure Software offers human capital management solutions and HR services for businesses aiming for growth.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$92.25M2025-10-30Post Ipo Equity· $1.7M
2024-05-02Post Ipo Equity· $4.25M
2024-03-08Post Ipo Equity· $4.5M
Leadership Team
Pat Goepel
CEO and Chairman
M
Mike Eralie
Senior Vice President of Operations
Recent News
2026-01-07
2025-11-07
Asure Operations
2025-10-31
Company data provided by crunchbase