Resolve AI · 1 month ago
AI Engagement Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
4+ years expResolve AI is a company focused on building Agentic AI to empower software engineers by automating production engineering workflows. The AI Engagement Manager will lead high-impact deployments for the company's largest customers, ensuring project success and driving measurable value while building relationships across various teams.
Artificial Intelligence (AI)Developer PlatformSoftware
Responsibilities
Track and own customer health across key dimensions: executive sentiment, user sentiment, adoption metrics, investigation quality
Oversee the successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact
Operate at maximum velocity- embrace a high-speed, dynamic environment where priorities can shift, requiring quick thinking and adaptability
Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evals, deployment, etc, whatever is needed to drive execution forward
Build relationships with engineers, product users, and executive stakeholders — align success metrics across levels
Lead technical onboarding, training, support, rollout, and expansion for new customer environments and teams
Drive adoption through data-driven interventions: monitor usage, sentiment, and feedback signals
Deliver Business Value Assessments (BVAs) and Quarterly Business Reviews (QBRs) that quantify ROI (e.g. MTTI reduction, time saved)
Surface product insights and customer needs to engineering and product teams; influence roadmap based on voice-of-customer
Identify and act on expansion opportunities (new use cases, teams, environments) in collaborating closely with Account Executives and flagging issues early
Qualification
Required
4+ years in Customer Success, Solutions Engineering, Technical Account Management or a related role in a SaaS environment
Strong technical foundation — comfortable navigating cloud infrastructure, observability stacks, APIs, integrations
Background in observability, incident-management, monitoring, or GenAI tooling
Excellent communicator — able to present to technical and non-technical audiences, including executives
Metrics-driven mindset — experience defining, tracking, and improving KPIs (e.g. WAU, NRR, usage growth)
Proven track record of driving adoption, turning around at-risk accounts, or leading expansion
Experience building trust and working cross-functionally with product, sales, and engineering teams
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Monthly Housing Stipend
Flexible (Unlimited) Paid Time Off
Visa Sponsorship & Immigration Support
401(k) Plan
Parental Leave
Discretionary Tech Benefit Stipend
Daily in-office Lunches and Dinners
Company
Resolve AI
AI for prod: Engineering teams at Coinbase, DoorDash, MSCI, Toast, and Zscaler use Resolve AI to resolve incidents, optimize costs, and code with production context using AI that works across code, infra, and telemetry.
51-200 employees
H1B Sponsorship
Resolve AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Lightspeed Venture PartnersGreylock
2025-12-19Series A
2024-10-01Seed· $35M
Leadership Team
M
Mayank Agarwal
Founder and CTO
Recent News
Tech Times
2025-10-15
Company data provided by crunchbase