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Cribl · 2 weeks ago

Customer Success Engineer, New York City

New York, NY

Full-time

Onsite

Senior Level

$110K/yr - $185K/yr

5+ years exp

Cribl is a remote-first company focused on empowering employees and prioritizing customer success. The Customer Success Engineer will act as a technical advisor, ensuring customer adoption and value realization while collaborating with various teams and maintaining relationships with stakeholders.

Big DataInformation TechnologyReal TimeSoftware

Growth Opportunities

Responsibilities

Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion

Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives

Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value

Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc

Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer

Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success

Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

Qualification

Customer advocacyTechnical advisorData lifecycle managementRelationship managementObservabilityProblem-solving skillsEmpathyQuick learnerCustomer success mindsetData Engineering experienceCloud providers knowledgeCommunication skillsCollaborationMentoring

Required

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value

A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers

You take the time to listen and comprehend but are also a conversation starter

Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment

Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment

Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle

Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes

Quick learner with strong engineering and problem-solving skills

Willingness to travel as needed (up to 15%-20%)

You live in New York City