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Neuron7.ai · 6 hours ago

Technical Implementation - Customer Success Director | USA

California, United States

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Neuron7.ai is a fast-growing SaaS company specializing in AI solutions for customer service. The Customer Success Director will be the first point of contact for customers, leading onboarding and integration processes while collaborating with various teams to ensure successful implementation of AI-powered products.

Artificial Intelligence (AI)Machine LearningSoftware

No H1B

Hiring Manager

Rajesh Kumar Singh

Responsibilities

You are the first point of contact for our global customer base You will lead:

The customer on-boarding process with optimized solution

Integration of their CRM systems with Neuron7 products

Data integration steps with engineering teams

Collaboration with customer PM for change management activities

Development of training content

Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy

Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team

Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams

Learn the new AI / NLP products / features as they are released and showcase demos to customers

Develop templates / models and train new customer success team members as needed

Qualification

Customer Success ManagementSaaS experienceAI/NLP technologiesCRM implementationsData-driven metricsChange managementTraining content developmentCollaboration skillsRelationship building