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USAJOBS · 1 month ago

Supervisory Information Technology Specialist (Customer Support)

Multiple Locations, USA

Full-time

Onsite

Mid, Senior Level

$89K/yr - $115K/yr

1+ years exp

The position is in the Department of Veterans Affairs (VA), Office of Information & Technology (OIT). As the first level supervisor, the incumbent exercises full supervisory, technical, and administrative responsibilities for planning, developing, implementing, executing, and evaluating the Information Technology (IT) Program.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Oversees the daily operation of the unit, ensures that agency policies and priorities are being followed

Develops performance standards; and evaluates work performance of subordinates

Develops methods to monitor and measure risk compliance, and assurance efforts

Identifies requirements, plans for, organizes, and distributes authorized personnel resources

Provides ongoing optimization and problem-solving support

Provide recommendations for possible improvements and upgrades

Identifies and provides training needs

Diagnose and resolve customer reported system incidents, problems, and events

Prepares and presents justification for organization structure, manpower, and personnel requirements

Ensures development of organizational work plans, short and long range schedules, priorities, work assignments and position structures to effectively, efficiently, and economically carry out the work of the organization

Qualification

IT Program ManagementSupervisory ExperienceCustomer ServiceProblem SolvingOral CommunicationTechnical CompetencePlanningEvaluatingOperations SupportAttention to Detail

Required

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

Selectee is subject to background/suitability investigation

Selected applicant will be required to complete an online onboarding process

Complete the initial online assessment

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest

Applicants must meet all requirements by the closing date of this announcement, 12/05/2025

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, or have held a GS grade any time in the past 52 weeks, must also meet time-in-grade requirements by the closing date of this announcement

For a GS-12 position you must have served 52 weeks at the GS-11

Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate

For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below

Attention to Detail - Is thorough when performing work and conscientious about attending to detail

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations

Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

SPECIALIZED EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service

Specialized experience is defined as: Possess IT experience and have detailed background with extensive experience in operations, supervision, and management of IT delivery systems and equipment