NEOGOV · 1 month ago
Guest Service - Recreation Crew Member
Gahanna, OH
Full-time
Onsite
Entry Level
$15.75/hr - $17.75/hr
1+ years expNEOGOV is a company that operates under the City of Gahanna, and they are seeking a Guest Service - Recreation Crew Member. The role involves assisting the Pool Manager with daily operations, providing customer service, and ensuring safety standards at the aquatic facilities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists the Pool Manager in the daily operations of the aquatic facilities
Independently responsible for front desk, customer service, and membership processing at the aquatics site
Ensures exceptional safety standards are maintained
Serves as the main point of contact for guests while onsite at aquatics facilities, processing memberships, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors and rentals
Leads and maintains the promotion of excellent customer service standards at all levels of operations
Establishes and maintains effective working relationships with employees, supervisors, other agencies, and the public
Maintains the inventory of supplies and equipment in connection with the operation of the pool; assists the Recreation Supervisor and co-workers in duties necessary for the proper upkeep and maintenance of the pool and pool grounds
Maintains all necessary documentation for business operations and programming
Maintains high standards of health and safety in all aquatics operations, always adhering to industry standards
Maintains the facility in a clean and orderly fashion
Performs other tasks and duties as assigned by Pool Manager, Aquatics Coordinator, and/or Recreation Supervisor
Qualification
Required
High School Diploma or equivalent or one (1) year of progressively responsible experience at a pool facility
Current American Red Cross CPR/AED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate required
Minimum 17 years of age
Regular, predictable, and punctual attendance is required
Knowledge of basic recreation principles
Knowledge of water safety & emergency procedures
Knowledge of foodservice regulations
Knowledge of all computer applications and hardware related to the performance of the essential functions of the job, including recreation reservation and activity software
Skill in cash handling and procedures
Skill in working with different age populations
Skill in Microsoft Office
Skill in conflict resolution
Skill in time management
Ability to work independently, while being able to lead and supervise others and meet deadlines
Ability to adhere to regulations, policies, and procedures required by the State of Ohio, Franklin County Board of Health, the City of Gahanna, and all other regulatory/governing bodies
Experience and ability to lead and supervise others
Ability to enforce safety regulations and emergency procedures
Ability to understand and follow instructions from Pool Manager, Aquatics Coordinators, and Recreation Supervisor
Benefits
Seasonal employees are eligible to participate in the Ohio Public Employment Retirement (OPERS).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase