Sandia Area Federal Credit Union · 1 month ago
LOAN SERVICING SPECIALIST
Albuquerque, NM, USA
Full-time
Onsite
Entry Level
2+ years expSandia Area Federal Credit Union is committed to delivering high-value banking and lending services to strengthen the financial well-being of its members and community. The Loan Servicing Specialist I is responsible for providing excellent service, maintaining operational efficiency, and handling a variety of back-office tasks related to loan servicing.
BankingFinancial ServicesNon Profit
Responsibilities
Prepare documentation to be sent to Credit Union’s attorney. Log legal action, update and correspond with Credit Union’s attorney regarding requests and updates
Ensure documents are completed and filed according to Policy and Procedure
Review and accurately complete monthly board reports
Backup for various loan servicing tasks such as payment adjustments, non-hardship modification requests, monitoring HELOCs past their draw period, reviewing insurance waiver requests and reviewing holds on share secured loans
Transfer funds to delinquent loans as directed by Special Accounts Officers
Accurately process share, credit card and loan charge offs as directed by the Loan Servicing Director. Review source documentation for third party loans to make sure the charge off tracking record contains accurate information
Index collection documents, loan documents, insurance, property tax documentation, financial documents, and other supporting documentation to the image retention system
Ensure that all collection fees are either expensed or added to the loan balance in accordance with policy requirements
Obtain copies of insurance policies from repossession companies and provides them to the Loan Servicing Director
Prepare files, titles, and repossession documents
Prepare and send member correspondence
Comply with all applicable regulations such as Fair Debt Collection Practices Act, Equal Credit Opportunity Act and fair lending laws
Ensure loans remain in compliance with various regulations such as SCRA, flood insurance monitoring, escrow remittances, the Federal Credit Union Act and other applicable laws
Review reports looking for anomalies, such as loans with zero percent interest rates, loans whose balance exceeds the original loan amount, and ensures 1098 reporting information is accurate
Accurately flag and code accounts in bankruptcy
Report, update and investigate charged off share information in Chexsystems and Episys
Reconcile collateral protection insurance premiums, apply payments and ensure credit or premium is applied to the appropriate account
Accurately update payment amounts, due dates, and interest rates for approved extensions and modified loans in Episys
Accurately correct third party exceptions within the collection’s software
Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities
Represent the credit union with professionalism, integrity, and ethical conduct at all times
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines
Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards
Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy
Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions
Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements
Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization
Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices
Willing to undergo background and credit checks as required by federal and state regulations
Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations
Qualification
Required
High School Degree or Equivalent
Two (2) years of applicable experience required
Expertise in document management and customer service with a requisite understanding of financial institution operations
Superb customer service abilities and problem-solving skills
Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment
Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities
Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Ability to perform essential functions, including the ability to lift up to 20 lbs. as needed
High level of analytical ability where problems are complex
High level of organizational skills
Requires the ability to adjust priorities to ensure deadlines are met
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Paid Short-Term Disability, Life Insurance, and AD&D
Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
Tuition Reimbursement for Professional Development
401(k) Plan with Employer Match
Pension Plan for Long-term Security
Exciting Opportunities for Career Advancement
Company
Sandia Area Federal Credit Union
Sandia Area Federal Credit Union offers banking and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Nagaki
Chief Financial Officer
Recent News
Business Journals
2023-02-01
Business Journals
2022-09-02
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