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Gravity Haus · 1 month ago

Lead Front Desk Specialist

Winter Park, CO

Part-time

Hybrid

Entry, Mid Level

$20/hr - $22/hr

1+ years exp

Gravity Haus is a community-driven adventure lifestyle brand that redefines hospitality for the modern traveler. They are seeking an energetic and guest-focused Lead Front Desk Specialist to manage the guest experience, handle check-ins and check-outs, and foster connections with guests and members.

Hospitality

Responsibilities

Greet every guest and member with warmth, enthusiasm, and genuine hospitality

Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail

Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly

Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized

Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready

Resolve guest billing questions and service issues with professionalism and empathy

Educate guests and prospective members on Gravity Haus Membership and its benefits

Create and support 'Member for a Day' experiences, integrating F&B, fitness, coworking, and community events

Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay

Build connections with guests and members that foster loyalty and long-term relationships

Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events

Maintain a tidy, organized, and welcoming front desk and lobby area

Manage daily communications with other departments using internal software tools

Support room assignments, daily board updates, and special project coordination

Ensure guest data, billing, and inventory records are accurate and up to date

Participate in regular team meetings and contribute ideas for improving operations and service standards

Maintain compliance with all safety, cleanliness, and sustainability standards

Qualification

Hospitality experienceProperty Management System (PMS)Bilingual (English/Spanish)Organizational skillsMultitaskingCustomer serviceHospitality systemsCommunication skillsCollaborationAttention to detail