Illumination Health + Home · 1 month ago
Chief Operating Officer (COO)
Santa Ana, CA
Full-time
Onsite
Director/Executive
$190K/yr - $220K/yr
8+ years expIllumination Health + Home is a growing non-profit organization dedicated to disrupting the cycle of homelessness by providing targeted services. The Chief Operating Officer (COO) is responsible for leading and optimizing all operational aspects of the organization, overseeing program operations, infrastructure, and administrative functions to support high-quality service delivery and growth.
Non Profit
Responsibilities
A Chief Operating Officer (COO) is an executive-level role that manages all of an organization's operations. Key Areas of Oversight:
Recuperative care and health-related programs
CalAIM and other managed care–related programs, including Enhanced Care Management and Community Supports where applicable
Program operations and performance management
Logistics and transportation
Facilities and property management
Supply chain and procurement
Data, reporting, and systems
Information technology and security
Workforce operations (in partnership with Human Resources)
Training and development
Provide strategic oversight and coordination for CalAIM-related programs and other health plan or managed care contracts
Ensure compliance with state, county, and managed care plan requirements, including reporting, billing workflows, and documentation standards
Partner with program and clinical leaders to meet performance benchmarks, quality measures, and contractual obligations
Oversee day-to-day operations across multiple sites and service lines
Lead logistics and transportation functions to support client services and internal operations
Direct facilities and property management, including safety, maintenance, and emergency preparedness
Manage procurement and supply chain, including vendor relationships, inventory, and cost-control strategies
Ensure strong operational reporting, dashboards, and organizational analytics
Supervise and support the Vice President of Programs and program leadership teams
Standardize workflows, policies, and procedures to improve consistency and quality across programs
Support operational readiness for expansion projects, new sites, and new services
Partner with the Finance team on budgeting, forecasting, and resource allocation for operations and programs
Identify opportunities for cost savings, process improvements, and efficiency gains
Support audits, grant compliance, and contract reporting from an operational perspective
Oversee information technology, data systems, and security in collaboration with internal or external IT partners
Guide implementation and optimization of case management systems, electronic records, and other core platforms
Promote data integrity, usability, and access for decision-making and performance management
Lead and develop a high-performing team of directors and senior managers
Foster a trauma-informed, equity-driven, and collaborative organizational culture
Support leadership development, coaching, and performance management practices aligned with organizational values
Qualification
Required
Bachelor's degree required; advanced degree in a related field preferred (such as business, public administration, health administration, or a related discipline)
Significant senior leadership experience (typically 8–10+ years) overseeing operations in health, housing, human services, or a related environment
Experience with managed care or health plan partnerships and value-based or outcomes-based contracts strongly preferred
Demonstrated success leading multisite operations and complex cross-functional teams
Strong systems-thinking, planning, and organizational skills
Demonstrated expertise in operations, including logistics, facilities, procurement, and infrastructure management
Skill in using data and metrics to inform decisions, drive performance, and support continuous improvement
Excellent communication, collaboration, and relationship-building skills with internal and external stakeholders
Mission-driven and aligned with serving people experiencing homelessness or housing instability
Steady and solutions-oriented in fast-paced, high-growth, and sometimes ambiguous environments
Committed to equity, inclusion, and trauma-informed practice in organizational culture and service delivery
Preferred
advanced degree in a related field preferred (such as business, public administration, health administration, or a related discipline)
Experience with managed care or health plan partnerships and value-based or outcomes-based contracts strongly preferred
Benefits
Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
15 days' vacation PTO/year
6 days sick PTO/year
10 days holiday PTO/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
Company
Illumination Health + Home
Illumination Health is dedicated to breaking the cycle of homelessness through comprehensive services for the most undeserved families.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.1MKey Investors
The Cooper Housing InstituteCalOptima
2025-12-02Grant
2023-10-11Grant· $3M
2022-01-13Grant· $0.1M
Leadership Team
Pooja Bhalla, DNP, RN
Chief Executive Officer
John H. Ing, COO/CFO
COO & CFO
Recent News
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2025-01-21
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