Sigma · 23 hours ago
Director of Technical Support Engineering
New York City, NY
Full-time
Onsite
Director/Executive
$210K/yr - $250K/yrSigma Computing is a cloud analytics and business intelligence company that empowers business teams to explore data and make informed decisions. The Director of Technical Support Engineering will lead Sigma's global technical support organization, ensuring operational excellence and driving platform improvements while building a talented team focused on customer satisfaction.
AnalyticsBusiness IntelligenceCloud Data ServicesComputerSoftware
Responsibilities
Lead and mentor a team of exceptional Technical Support Engineers and Support Managers supporting customers with technical questions, business workflows, and data use cases
Develop and execute the vision and strategy for Technical Support Engineering, ensuring operational excellence while aligning with business goals, customer needs, and product growth
Partner with the VP of Technical Operations to drive scale, operational rigor, process improvement, and growth across key investment areas in the business
Step directly into technical and operational challenges when needed, rolling up your sleeves to resolve critical issues and unblock execution alongside the team
Leverage support metrics and insights to lead operational improvements that accelerate resolution, improve quality, and deliver better customer outcomes
Build and execute hiring, onboarding, and career development plans that grow top talent and establish clear pathways for advancement within the support organization
Lead large, cross-functional initiatives from planning through delivery, coordinating teams, managing timelines, resolving blockers, and ensuring successful delivery
Own and advance support tooling and workflows, leveraging telemetry and customer insights to proactively detect issues, automate solutions, scale self-service, and build systems that accelerate customer outcomes
Be the voice of Technical Support with Product and Engineering leadership, influencing platform priorities and improvements through customer insights
Qualification
Required
Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment
You've used data to improve how your team operates, driving measurable results for the company
Ability to represent Technical Support's perspective to executive stakeholders, advising on support strategies and collaborating across Product, Engineering, and Go-to-Market teams
Strategic mindset and creative problem-solving skills; demonstrated ability to lead multiple initiatives simultaneously in a fast-paced startup environment
Proficient in enterprise analytics and business intelligence platforms, with strong technical acumen across databases, SQL, cloud data warehouses (Snowflake, Redshift, BigQuery), and ETL solutions (Fivetran, Matillion)
Ability to build trust with customers and stakeholders by resolving issues quickly while scaling proactive, automation-driven solutions that improve customer outcomes
Computer Science fundamentals or equivalent technical background, with deep domain expertise in databases, data modeling, and business intelligence
Benefits
Equity
Generous health benefits
Flexible time off policy. Take the time off you need!
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Company
Sigma
Sigma is the AI apps and analytics platform connected to the cloud data warehouse.
Founded in 2014
501-1000 employees
H1B Sponsorship
Sigma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (26)
2023 (21)
2022 (13)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$645.3MKey Investors
Altimeter CapitalSutter Hill Ventures
2024-05-16Series D· $264M
2021-12-16Series C· $300M
2021-09-23Debt Financing· $15M
Leadership Team
Mike Palmer
Chief Executive Officer
Rob Woollen
CTO / Co-founder
Recent News
Morningstar.com
2025-12-19
2025-10-16
2025-09-24
Company data provided by crunchbase