Alcon · 1 day ago
Field Service Engineer - Illinois
Illinois, United States
Full-time
Onsite
Entry Level
2+ years expAlcon is a company dedicated to enhancing sight and improving global eye health. The Field Service Engineer role involves troubleshooting, diagnosing, and repairing Alcon equipment while ensuring effective operation at customer sites, along with maintaining strong customer relationships and compliance with regulatory standards.
Health CareManufacturingMedical Device
Responsibilities
Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
Identify and correct complex problems associated with start-up
Research, evaluate, and recommend new products or equipment upgrades that meet customer needs
Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Instruct clients on the proper usage and operation of equipment
Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
Escalate issues to relevant engineering teams
Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Collaborating with customers to provide technical and administrative support activities including repair, preventative maintenance and upgrades on Alcon surgical equipment within a geographical region, providing the highest level of service, increase customer happiness and achieve financial objectives
Provide timely technical services on Alcon surgical equipment as required including phone support and onsite corrective maintenance, preventive maintenance, installation, and other service related duties
Communicate equipment problems, quality issues and customer concerns to the appropriate in-house personal within the established guidelines
Expense management and perform duties within budgetary guidelines
Strategically promote, educate and market Alcon services to customers
Accurately handles company assets (Company vehicle, test equipment, computer, etc.)
Provides timely and accurate documentation on services performed
Qualification
Required
Associate's Degree or equivalent years of directly related experience
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience
Company
Alcon
Alcon specializes in developing and manufacturing innovative medicines and devices to serve the cycle of eye care.
10001+ employees
H1B Sponsorship
Alcon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (35)
2023 (12)
2022 (15)
2021 (45)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-12-15Acquired
2002-03-21IPO
Leadership Team
David Endicott
Chief Executive Officer
Tim Stonesifer
Chief Financial Officer
Recent News
Business Wire
2026-01-07
Medical Device Network
2026-01-07
Company data provided by crunchbase