Medidata Solutions ยท 5 days ago
Principal Customer Success Manager (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$135K/yr - $180K/yr
15+ years expMedidata Solutions is a leader in digital solutions for clinical trials, aiming to enhance patient experiences and accelerate clinical breakthroughs. The Principal Customer Success Manager will play a crucial role in customer engagement, ensuring clients maximize their value from Medidata's solutions while achieving their business objectives.
Cloud Data ServicesInformation TechnologyRisk Management
Responsibilities
Understand your customers and what makes them tick: Make sure customers love Medidata and get the most out of it
Know their goals and Strategy: Be curious. Figure out what customers want to achieve and help them get there using Medidata
Be the Control Tower and Connect people: Be the go-between for customers and Medidata teams (sales, product, etc.)
Plan it out: Work with sales to create plans to help customers succeed
Sell more stuff: Spot opportunities to get customers to use more Medidata products
Keep track of things: Set up ways to make sure everyone is on the same page and things are running smoothly
Understand the game: Get how things work in the business world, including politics and competition
Get people using the product: Through expertise in Mediata's product drive product usage by figuring out what matters to the customer
Tell a story with data: Turn information into useful insights and recommendations
Use AI! Figure out how to use Medidata's 'AI Everywhere' strategy to solve problems
Speak for the customer: Give feedback to internal teams to help make Medidata better
Define and own Partnership Success: You will craft joint customer success plans that include agreed upon scope, goals, timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention
Report out partnership progress, health and risks to the Medidata executive leadership team using quantitative and qualitative inputs
Product & Design Best Practices: Facilitate workshops with customers on industry best practices, including governance, trial design, adoption and platform evolution and maturity
Customer Engagement: Facilitate Executive Business Reviews with Customer decision makers and Medidata executive sponsors, where we share back value realised, celebrate shared successes, and course correct where vital
Voice of the Customer: Influence Medidata's future by bringing the voice of the customer to our customer engagement model and product strategy; contribute to providing portfolio-wide themes of customer sentiment
Contribute to Medidata Customer Assets: Using success stories from your customers, provide real-world examples of how Medidata has helped customers achieve specific, measurable results via case studies, reference libraries and thought leadership activities (conferences, white papers etc.)
Qualification
Required
Solve problems: Be good at figuring things out and having a plan
Get people to agree: Be able to work with different teams and get everyone on board
Move fast: Get things done quickly and be able to change gears when needed
Balance things: Keep both the customer and Medidata happy
Talk and write well: Be able to communicate clearly
Know business: Understand how things work in a business environment, especially SaaS
Make decisions: Be able to make choices even when things aren't clear
Track progress: Know how to set goals and measure if you're reaching them
Look professional: Have a good 'executive presence.'
Listen and think: Be a good listener and problem-solver
Work with Passion: Care about your work and take ownership
Lots of experience: Highly experienced professional with 15+ years in the field, including extensive time in customer-facing capacities such as Customer Success, Sales, or Services
A degree: You need a bachelor's degree
Be ready to travel: Be willing to travel up to 30% of the time
Preferred
Life sciences experience: Ideally, you've worked in the medical or life sciences field
Software knowledge: Knowing about clinical trial software is a plus
Extra education is a bonus: An MBA or similar is helpful
Benefits
Medical, dental, life and disability insurance
401(k) matching
Flexible paid time off
10 paid holidays per year
Company
Medidata Solutions
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials.
1001-5000 employees
H1B Sponsorship
Medidata Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (68)
2023 (72)
2022 (95)
2021 (77)
2020 (64)
Funding
Current Stage
Public CompanyTotal Funding
$20MKey Investors
TFS Trial Form Support
2023-11-06Post Ipo Equity
2020-07-01Post Ipo Equity
2019-06-12Acquired
Leadership Team
L
Linda Magrath
Senior Vice President
Paul Chang
Senior Vice President, Design and Experience
Recent News
Medidata Solutions, Inc.
2025-11-20
2025-11-19
Company data provided by crunchbase