Spotless Brands · 1 month ago
Customer Service Advisor
Gloucester City, NJ
Full-time
Hybrid
New Grad, Entry LevelSpotless Brands is seeking a Customer Service Advisor who will be the first point of contact for guests and play a critical role in delivering a best-in-class customer experience. The role involves engaging directly with customers, educating them on available services, and driving membership and package sales.
Professional ServicesRetail
No H1B
Responsibilities
Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
Identify customer needs through open-ended questions and active listening
Educate customers on available wash and detail packages, highlighting features, benefits, and value
Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
Promote and sell memberships, including Fast Pass and Unlimited programs
Present and explain current promotions and incentives to encourage additional purchases
Assist customers with payment transactions at the kiosk and answer general inquiries
Overcome objections with professionalism and empathy to guide customers to the best solutions
Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Perform other duties as assigned to support the team and site performance
Qualification
Required
Must be at least 16 years of age (or older where required by law or safety regulations)
Basic understanding of customer service principles and practices
Familiarity with point-of-sale systems
Awareness of Spotless Brands' wash services, detail offerings, and membership options
General knowledge of company policies and operational procedures
Excellent communication skills, including active listening and clear, persuasive speaking skills
Strong customer service and people skills; ability to build rapport quickly
Sales-minded with the ability to highlight value and drive conversions
Effective organizational and time management skills
Ability to multitask in a fast-paced, customer-facing environment
Ability to work independently while remaining team focused
Ability to remain calm and professional under pressure or high-volume periods
Ability to adapt communication style to meet different customer needs and personalities
Ability to operate or learn to operate point-of-sale and kiosk systems
Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to walk, stand, and move, often uneven, moving and/or wet surfaces through site for several hours at a time
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Use of personal protective equipment (gloves, eyewear, etc.) as required
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Preferred
High School Diploma or equivalent preferred, not required
Prior customer service or sale experience preferred, not required
Valid driver's license preferred (may be required depending on location and responsibilities)
Company
Spotless Brands
Spotless Brands offers express car wash services.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
The Carlyle Group
2023-01-01Seed
2020-01-01Debt Financing
2020-01-01Acquired
Leadership Team
Christian Seem
Chief Operating Officer at Spotless Car Wash Brands
Donnie Hinton
Partner Spotless Brands
Recent News
2025-11-04
Company data provided by crunchbase