Pens.com · 1 month ago
Production Trainer
1 Sharpie Way, Bldg. 3, Shelbyville, TN, 37160, US
Full-time
Onsite
Mid LevelPens.com is a subsidiary of National Pen, a company with 60 years of experience in providing value and simplicity to customers. The Production Trainer is responsible for developing the technical capabilities of production operators across decoration lines, ensuring they are trained to company standards in quality, speed, and safety, while continuously improving training programs for new product launches and technology upgrades.
AdvertisingMarketing
Responsibilities
Deliver hands-on technical training on all decoration machines and related processes (Helix, DTF, UV, Laser Engraving, Pad Print, etc.)
Create and maintain standardized training materials, SOPs, and visual work instructions for each decoration method
Conduct skill assessments for new hires and cross-training programs for existing operators
Certify operators on defined skill levels (Beginner, Intermediate, Expert)
Collaborate with the L&D team to develop e-learning or blended modules
Partner with the Production and Engineering teams to identify skill gaps, training priorities, and process improvement opportunities
Support new machine installations or upgrades, ensuring training readiness and alignment to new methods
Monitor operator performance post-training to ensure learning retention and consistency of output
Support root cause analysis (RCA) and continuous improvement activities related to machine performance or quality issues
Ensure all training aligns with quality, safety, and production standards
Reinforce adherence to SOPs, 5S practices, and visual management guidelines
Act as a technical reference point during audits and quality reviews
Maintain a full training matrix for all decoration staff
Report monthly training progress, certification rates, and training hours to management
Support L&D in tracking skill progression across shifts and locations
Qualification
Required
Ability to adhere to regulations and standards
Outstanding communication and interpersonal skills
Excellent organizational and problem-solving ability
Respect to diversity
Ability to inspire and motivate
Strong leadership qualities and interpersonal skills
Proven experience in a manufacturing or production environment, preferably within decoration technologies
Strong technical knowledge of Helix, DTF, Laser, Pad Print, Screen Print, and related equipment
Preferred
Certification in training or instructional design (e.g., Train-the-Trainer, CIPD)
Experience with lean manufacturing, Six Sigma, or continuous improvement methodologies
Familiarity with multilingual training delivery or visual-based instruction
Company
Pens.com
At Pens.com, our mission is to make it easy and affordable for small businesses to create the perfect promotional products for their brand without breaking their budget.
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-12-12Acquired
Leadership Team
Ethan Sterling
Chief Financial Officer
Nirav Patel
Chief Technology and Product Officer
Recent News
2026-01-19
Company data provided by crunchbase