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Jacksonville Transportation Authority · 8 hours ago

Assistant Manager - Service Delivery

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

4+ years exp

Jacksonville Transportation Authority is responsible for public transportation in the Jacksonville area, and they are seeking an Assistant Manager for Service Delivery. The role involves overseeing the daily operations of bus routes, managing Bus Operators, and ensuring efficient transit services while addressing customer concerns and service-related issues.

ConstructionFleet ManagementTransportation

Responsibilities

Responsible for the daily operations of bus routes, providing leadership and guidance to Bus Operators to ensure a uniform professional approach in the delivery of transit services

Ensures efficient, safe, and on-time transit operations. Direct responsibility for assigned routes and employees

Works with Transportation Superintendents to set goals and outline specific objectives

Responds to accidents, passenger disturbances and other events and resolves passenger and Bus Operator problems

Processes passenger complaints and takes corrective action within limits of delegated authority. Maintains communication with Transportation Superintendents regarding all operational issues

Identifies and reports bus operator rule violations and provides corrective coaching, counseling, and disciplinary actions

Coordinates with Command Center personnel to resolve questions about service delays or route detours and changes

Ability to develop budgets, cost/benefit analysis, and other analyses required to maintain high performance levels

Maintains knowledge of all routes, detours, and adjusts schedules as needed

Consulting with leadership and other business leaders to identify improvement opportunities

Creating reports for internal teams, external clients and/or stakeholders. Collaborating with team members to collect and analyze data

Processing information with a team of analysts and other business intelligence analysts. The ability to craft presentations and reports based on recommendations and findings

Acts as a community liaison throughout the service area. Addresses all bus stop and shelter issues and refers to appropriate staff for resolution

Assists with special event organization and execution (e.g., stadium shuttles, special service requests, promotional outreach, new service adjustments, public hearings etc.)

Coordinates required special projects within the department. Acts as the liaison between other team members

Conducts regular team meetings with team members and provides feedback regarding performance. Attends training in support of team members

Maintains performance and attendance information for each team member

Communicates with customers, co-workers, management, and others in a courteous and professional manner

Conforms with and abides by all regulations, policies, work procedures, and instructions

Conforms to all safety rules and wears/uses all appropriate safety equipment

Extended hours and weekend work. Performs related work as assigned

Qualification

Management experiencePublic transportation knowledgeAnalytical skillsMicrosoft Office proficiencyLeadership skillsCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skills