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Goldbelt Tram · 11 hours ago

Theater Host

Juneau, AK

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Goldbelt Tram is the only aerial tramway in Southeast Alaska, offering breathtaking scenic adventures. The Theater Host is responsible for ensuring smooth operation of the Chilkat Theater, providing tours, and assisting guests with local information.

Adventure TravelTourismTravel

Responsibilities

Ensure that each customer receives prompt and courteous service

People-oriented and able to provide superior customer service

Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates

Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the theater performance. Will give a personal introduction in their native language and then translate the introduction in English to guests in a 120-seat theater

Will give guests a short Tlingit language lesson and synopsis of the film “Seeing Daylight” prior to starting the film for viewing

Operate a projector and necessary equipment to play the film

Will use a PA (public address system) to encourage guests at the mountain top to come and view what is offered at the Chilkat Theater. Will also use the PA to promote other venues of the tramway or advise guests of restaurant closures, specials in the gift shop and remind guests of closing times in the mountain house

Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent or Guest Services Supervisor in improving customer service skills and becoming more familiar with tour and visitor information

Performs other incidental and related duties as required and assigned

Qualification

Customer serviceCommunication skillsTourism experienceCultural knowledgeStress managementComputer skillsPublic speakingTeamworkFlexibility

Required

Ability to meet time and attendance requirements

Ability to work all different shifts including holidays and weekends

Ability to attend all scheduled meetings, orientations and training sessions

Excellent communication and customer service skills

Ability to learn, understand, and follow oral and written instructions/directions

Skill in operating personal computer utilizing a variety of computer software

Skill in establishing and maintaining cooperative working relationships with other employees

Ability to work directly with the public, providing information and assistance on a daily basis

Ability to handle stress under pressure

Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc

Six (6) months of paid or volunteer customer service experience

One (1) season of host or closely related experience involved with tourism, travel, and/or hospitality services

Interest in our regional culture (Tlingit, Haida or Tsimshian), whether taking classes, involved in dance groups or volunteering in Native organizations such as ANB/ANS, culture clubs in school or civic organizations, cultural workshops or making traditional arts and crafts

Ability to successfully pass a background check