Penn State University · 1 month ago
Salesforce Analyst/Administrator
United States
Full-time
Hybrid
Mid Level
$62K/yr - $90K/yr
3+ years expPenn State University is seeking a skilled Salesforce Analyst/Administrator. This role is vital within the Enterprise Constituent Relationship Management program team, implementing Salesforce solutions to meet the business needs and strategic goals of the institution.
Higher Education
No H1B
Responsibilities
Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders
Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions
Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements
Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc
Manage vendor relationships, working on bug fixes, new features, and optimal product usage
Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption
Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures
Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions
Qualification
Required
Strong knowledge of the Salesforce platform
Excellent communication and interpersonal skills to work effectively with diverse stakeholders
Business analysis experience, including requirements gathering and process mapping
Ability to analyze data and derive insights from reports and dashboards
A proactive, problem-solving mindset with a commitment to quality and accuracy
Strong organizational skills and the ability to manage multiple tasks and priorities
A collaborative and team-oriented approach to work
Bachelor's Degree
3+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications: None
Preferred
Experience in higher education and/or CRM implementations
Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them
Benefits
Comprehensive medical, dental, and vision coverage
Robust retirement plans
Substantial paid time off which includes holidays, vacation and sick time
Generous 75% tuition discount, available to employees as well as eligible spouses and children
Company
Penn State University
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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