Goldbelt Tram · 1 week ago
Sky Bridge Host
Juneau, AK
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expGoldbelt Tram is the only aerial tramway in Southeast Alaska, offering scenic adventures and cultural experiences. The Sky Bridge Host is responsible for providing exceptional customer service, ticketing services, and assisting guests with information about the tramway and local attractions.
Adventure TravelTourismTravel
Responsibilities
Ensure that each customer receives prompt and courteous service
People-oriented and able to provide superior customer service
Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates
Responsible for a balanced drawer
Uses accuracy when ringing up a sale and counting back cash money. Use diplomacy when a customer’s credit card is declined
Functions as the respective supervisor (Ticket Agent or Host), with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest and/or ticketing services
Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway, pass holders, vendors, and cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests
Acts as one of the primary contacts to all guests in the sky bridge to ensure those riding down the tramway are properly ticketed. For those guests not properly ticketed, sell down tickets with a mobile POS system
Oversees efforts to prevent the public from becoming nonpaying riders
Will be giving directions to all guests regarding all mountain top attractions
Responsible for giving all theater hosts their respective breaks and/or lunch breaks as needed. Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex
As an experienced Host Ticket Agent, provides correct tour and local visitor information and assistance to guests at a particular tramway station, ticketing services and sales, and/or assistance/guidance to subordinate Hosts or Ticket Agents, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers. Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement
Train and supervise subordinate hosts
Works in conjunction with Tram Attendant and other tramway staff to ensure the line to ride down the tramway is kept in an orderly fashion and moving along, checking for wrist stamps, answering guest’s questions, and problem solving
Uses diplomacy to keep the situation from escalating when informing guests of any interruption of tramway operations
Performs other incidental and related duties as required and assigned
Qualification
Required
Ability to meet time and attendance requirements
Ability to work all different shifts including holidays and weekends
Ability to attend all scheduled meetings, orientations and trainings
Ability to handle stress under pressure
Excellent communication and customer service skills
Ability to learn, understand, and follow oral and written instructions/directions
Skill in operating personal computer utilizing a variety of computer software
Skill in establishing and maintaining cooperative working relationships with other employees
Ability to work directly with the public, providing information and assistance on a daily basis
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc
High school diploma or equivalent; AND
Two (2) seasons of ticket agent or host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services, including cash handling tasks; AND
Ability to successfully pass a background check
Preferred
Current CPR Certification and First Aid training or the ability to obtain within 30-days
Drug testing may be required
Previous experience working in the visitor or hospitality industry or other customer service-related field
Previous supervisory experience
Benefits
Seasonal Employee Layoff Bonus Plan
Discretionary performance bonuses
Company
Goldbelt Tram
Goldbelt Tram is a travel company that provides cultural heritage education, expansive views, nature exhibition, and hiking trails.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase