Emergency24, Inc. ยท 3 months ago
Alarm Monitoring Dispatcher Emergency Response
Silver Spring, MD, USA
Full-time
Onsite
New Grad, Entry Level
$17.65/hr - $20/hrEmergency24, Inc. is a company specializing in alarm monitoring and emergency response. They are seeking an Alarm Monitoring Dispatcher to respond to alarm activations, verify their validity, and dispatch necessary services while maintaining high customer service standards.
Information Technology
Responsibilities
Respond to alarm activations by calling the premises to verify the validity of alarms
Answer continuous calls from customers and clients regarding alarm activations
Dispatch alarms to Police and Fire departments throughout the region and country
Strive to provide one-call resolutions for callers and answer questions regarding alarm history and events
Handle multiple tasks (speaking with customers while accessing information on a computer)
Handle a high volume of inbound and outbound calls while following established scripts and protocols precisely
Adhere to the assigned work schedule
Maintain a courteous, pleasant attitude with customers
Achieve and maintain high-quality scores targeted by the organization
Meet performance expectations for accuracy, timeliness, and call handling
Qualification
Required
Must be customer service-focused with a good speaking voice
Computer literate, along with interpersonal/communication skills
Effective listening skills, and Vocal skills (pitch, tone, tempo)
Should be courteous and have a helpful demeanor
Use of proper grammar and sentence structure
Attention to detail, ability to work under pressure, and ability to handle difficult callers
Superior customer service skill set is required, as well as a clear speaking voice and Articulate
Security background check required
Keyboard proficient
Integrity test required
High School diploma required
Must be able to train during daytime hours, 9:00 am to 5:30 pm Monday through Friday
Preferred
Previous experience in customer service, call centers, or roles requiring strict adherence to scripts/processes
Benefits
Paid training for approximately 8 weeks
Monthly / Quarterly incentive bonus programs
Benefits after 90 days
Company
Emergency24, Inc.
Emergency24 alarm dealers can compete for any commercial or residential job.
Founded in 1967
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase