sonnen GmbH · 5 hours ago
Technical Support Specialist (m/w/d) Belgium & Netherlands
Home, KS
Full-time
Hybrid
Entry Level
1+ years expsonnen GmbH is dedicated to creating a future powered by clean, affordable energy for everyone. They are seeking a Technical Support Specialist to provide expert technical support to their Premium Partners in Belgium and the Netherlands, ensuring high partner satisfaction and compliance with local regulations.
BatteryClean EnergyEnergyEnergy EfficiencyEnergy StorageRenewable EnergySolar
Responsibilities
Provide expert technical support to our international partners - with a strong focus on Belgium and the Netherlands - via phone, chat, and email
Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce
Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities
Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling
Deliver technical trainings and guidance to sonnen partners, helping them provide the best possible service to end customers
Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead
Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-site
Qualification
Required
A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field)
At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry
A structured and analytical mindset with strong problem-solving skills and attention to detail
Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges
Fluency in Flemish and English (spoken and written)
Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce)
A strong customer and service orientation combined with a collaborative, team-driven attitude
Preferred
Additional languages such as French, Dutch, Spanish, Italian, or German are a plus
Benefits
30-32 days annual vacation with increasing team membership
Leasing of company (e-)bikes with up to 40% discount
Flexible working hours and option working mobile
Use of sports memberships (EGYM Wellpass, only €29.75/month) and discounts for other services and products
Employee discount on our electricity tariff
Regular team and company events
We love dogs! You too? Feel free to bring your fellow friend to our offices
Company
sonnen GmbH
Clean, affordable energy for all is one of the greatest challenges of our time.
501-1000 employees
H1B Sponsorship
sonnen GmbH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (10)
2022 (4)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$169.22MKey Investors
eCAPITAL ENTREPRENEURIAL PARTNERSBloombergNEF
2019-02-15Acquired
2018-05-23Series E· $71M
2016-10-16Series D· $85M
Leadership Team
T
Torsten Stiefenhofer
CINO
Recent News
2025-10-07
Company data provided by crunchbase