Goldbelt Tram · 23 hours ago
Support Manager- Tram Admin
Juneau, AK
Full-time
Onsite
Mid, Senior Level
4+ years expGoldbelt Tram is the only aerial tramway in Southeast Alaska, offering scenic adventures and cultural experiences. The Support Manager will act as the Manager On Duty, assist with operational efficiencies, and ensure excellent customer service while overseeing various departments and new employee onboarding.
Adventure TravelTourismTravel
Responsibilities
Solve problems that may occur
“Manager On Duty” MOD will oversee support supervisor to make sure that there is suitable coverage when all other Managers are gone after 5:00 PM; checking in with all departments, helping where needed, dealing with customer service issues, responding to guest emergencies, counseling employees when necessary, striving to meet the Tram’s objectives of top-quality service, professional interactions at all points of contact, efficient use of Tram resources and procedural reinforcement that result in profitability
Assists operations in all departments; may be called upon to sell tickets, load tramcars, seat guests in restaurant, expedite meals, help with special event preparation, help sales in Retail, help balance deposits, deliver change, give directions, make deliveries, pickup orders from local wholesalers, assist with departmental inventories, and helps with the movement of goods between the Mountain House and the Harbor Station
Helps maintain consistent signage and information throughout facilities, maintains employee and public bulletin boards, looks for safety concerns and offers quick correction or brings the concern to the Director of Sales & Services, attends weekly safety meetings and assists with follow-through on identified action items
Reviews employee applications, looking for individuals whose work ethic, experience, attitude and references indicate the ability to sustain a successful employee-employer relationship. May vet applicants for specific assignments by checking references and conducting initial interviews; always tries to have a few in the “back pocket.” Has an understanding of Shareholder hire and helps various departments increase the number of Shareholders, Shareholder descendants and other Alaska Natives working at the Tramway
Guides new hires through their initial paperwork, timekeeping procedures, meal break options, brief on EEO and Sexual Harassment policy, appearance, customer service and emergency fire & medical response duties
Qualification
Required
Ability to immediately identify operational and service problems and initiate resolutions, and handle all complaints quickly, efficiently and in the guests' best interests; to plan and organize effectively
Ability to supervise and motivate staff in all departments; to lead by example; to handle disciplinary and stressful situations in an effective manner
Ability to work long, flexible hours, the night shift, and possibly a six-day workweek
Must be proficient in understanding point of sales systems, computers and standard office equipment
Ability to meet time and attendance requirements
Ability to work all different shifts including days, evenings, holidays and weekends
Ability to handle stress under pressure
Ability to provide quality customer service
Able to communicate verbally and understand and follow written and verbal instruction
Skill in establishing and maintaining cooperative working relationships with other employees
Ability to work directly with the public, providing information and assistance on a daily basis
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc
Some knowledge of basic cleaning principles, equipment and products
Detail oriented
High school diploma or the equivalent AND four years of tourism/business related management experience
Preferred
CPR or first aid certification is desirable
Excellent customer service/guest relations, communications and interpersonal skills
Benefits
Seasonal Employee Layoff Bonus Plan
Discretionary performance bonuses
Company
Goldbelt Tram
Goldbelt Tram is a travel company that provides cultural heritage education, expansive views, nature exhibition, and hiking trails.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase