FirstBank · 1 month ago
MH Bilingual Account Representative
Knoxville, TN
Full-time
Onsite
New Grad, Entry LevelFirstBank is seeking a MH Bilingual Account Representative to work in their Specialty Lending Group/Manufactured Housing Servicing Department. The role involves providing prompt and courteous customer service, handling billing inquiries, and supporting payment resolutions while ensuring compliance with regulations.
BankingFinanceFinancial Services
Responsibilities
Communicate with customers whose accounts are in collections to support payment resolution
Provide clear, empathetic, and professional support for billing inquiries and complaints
Handle a high volume of inbound and outbound calls (approximately 80–140 daily)
Document all customer interactions, including contact details, inquiry type, and resolution
De-escalate challenging situations with patience and problem-solving skills
Support onboarding and training of new team members
Meet monthly performance goals and service benchmarks
Collaborate with other departments to assist with customer translation needs
Ensure compliance with internal policies and external regulations
Perform additional duties as assigned to support team success
Qualification
Required
High School Diploma or GED equivalent
Bilingual in Spanish required
Strong communication skills–written, verbal, and reading comprehension
Proficient in Microsoft Office (Excel, Word, Outlook)
Solid mathematical and analytical abilities
Accurate typing and data entry skills
Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information
Respectful demeanor toward other associates and managers that promotes a positive and professional work environment
Preferred
Previous collections or customer service experience a plus
Company
FirstBank
FirstBank, a wholly owned subsidiary of FB Financial Corporation (NYSE: FBK), has approximately $16.2 billion in total assets.
Founded in 1906
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$157.62M2025-01-22Acquired
2017-06-09Post Ipo Equity· $157.62M
2016-09-16IPO
Leadership Team
Christopher Holmes
President and Chief Executive Officer
Michael Mettee
Chief Operating Officer
Recent News
Benzinga.com
2026-01-16
2025-09-25
2025-09-23
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