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Magna International · 3 days ago

Customer Success Manager

Lowell, MA

Full-time

Onsite

Mid, Senior Level

$106K/yr - $196K/yr

7+ years exp

Magna International is a premier supplier for the global automotive industry, focusing on developing innovative automotive technologies. The Customer Success Manager will ensure that autonomous mobile robot solutions deliver value to manufacturing clients by guiding them through integration and optimization processes while collaborating with cross-functional teams to enhance customer satisfaction and retention.

AutomotiveIndustrial EngineeringManufacturing

Responsibilities

Lead onboarding for manufacturing clients, ensuring seamless integration of AMRs into existing workflows and systems

Collaborate with plant managers and operations teams to identify bottlenecks and optimize AMR routes, task assignments, and fleet performance

Serve as the primary point of contact for manufacturing customers, building long-term partnerships and ensuring satisfaction

Work closely with engineering and support teams to resolve issues related to robot performance, connectivity, and safety compliance

Deliver tailored training sessions and create documentation to support operators, maintenance teams, and supervisors

Track KPIs such as uptime, task completion rates, and ROI to proactively address risks and drive continuous improvement

Capture customer insights to inform product development and feature enhancements specific to manufacturing use cases

Drive renewals and identify opportunities for expansion, such as additional robot deployments or new facility rollouts

Qualification

Customer success managementRobotics integrationIndustrial automationLean manufacturing principlesCRM tools proficiencyIndustrial software systemsStakeholder managementSafety standards knowledgeCommunication