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World Relief · 1 month ago

Volunteer Coordinator (Limited Term) 2025496

Austin, TX

Full-time

Hybrid

Entry Level

$23/hr - $25/hr

1+ years exp

World Relief is a global Christian humanitarian organization dedicated to addressing the world's greatest crises. The Volunteer Coordinator will oversee the volunteer program, focusing on recruitment, training, engagement, and retention to support the organization's mission and community outreach efforts.

CharityConsultingSocial

Growth Opportunities

Responsibilities

Ensure a strong and dynamic volunteer and intern base enabling the office to effectively support mission delivery, fundraising and community outreach objectives

Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition

Coordinate the Good Neighbor Team program as one of the main church engagement opportunities, along with individual volunteer opportunities in each of the following areas:

Develop and implement recruitment strategies for critical volunteer and intern opportunities, assessing and refreshing priorities on an ongoing basis

Represent World Relief at events and career fairs in order to promote and recruit volunteer and intern opportunities

Maintain a consistent, efficient and thorough application and screening process of all volunteers and interns that complies with National Performance Standards

Respond to volunteer inquiries from the public in a timely, professional manner

Ensure the provision of orientation and training to all groups, volunteers and interns

Collaborate with all departments in the scheduling, development, supervision, coordination and facilitation of volunteer and intern orientations and trainings

Develop and conduct refresher and leadership development training sessions for existing volunteers

Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base

Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner

Work closely with all departments to guide, identify and support volunteer staffing needs

Coordinate volunteer communications, including monthly volunteer newsletters

Create and plan opportunities for meaningful volunteer recognition throughout the year

Assesses potential risks and liabilities of volunteer activities and behaviors, elevating to the supervisor when necessary

Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers

Maximize use of World Relief’s e-learning platform 'the Workshop' to develop learning pathways for churches and volunteers

Ensure follow-up communication with designated churches, organizations, schools, volunteer groups, including appreciation, events and thank you notes

Collaborate with programs staff to create and support church and volunteer engagement opportunities

Attend joint departmental meetings to coordinate volunteer needs and to share volunteer input on program participant adjustment and integration, and to better guide volunteers in meeting programmatic and missional goals

Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff

Alongside the Site Manager and Church and Community Engagement Lead, strengthen the office-wide volunteer engagement philosophy and recruitment strategy

Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities

Provide coaching and accountability to employees who interact with community partners, volunteers, and interns, focused on volunteer role development, supervision, recruitment, placement, retention, encouragement, and recognition

Participate in national volunteer staff working groups on a periodic basis

On occasion, represent World Relief at community events or speaking engagements

Perform other tasks as assigned

Qualification

Volunteer coordinationLeadership skillsCommunication skillsMicrosoft O365Project managementMulti-taskingProblem-solvingInterpersonal skillsCollaboration

Required

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Strong leadership skills to motivate and inspire a diverse group of people

Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups

Resourceful with the ability to solve problems in an efficient, calm manner

Ability to multi-task and manage multiple deadlines with a limited degree of supervision

Must have the ability to work under pressure with flexibility in a virtual or in-person team setting

Knowledge of project management concepts, tools and activities, requirements analysis and facilitation helpful

Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization

Able to perform well in spite of complex or ambiguous challenges

Driving is required to support volunteer activities and community engagement opportunities