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TRIGO · 1 month ago

QDL (Quality Delivery Liaison)

Greer, SC

Full-time

Onsite

New Grad, Entry Level

TRIGO Global Quality Solutions is a multinational company providing operational Quality Management solutions for the manufacturing sector. The QDL (Quality Delivery Liaison) will serve as the interface between TRIGO and the customer, evaluating needs and recommending processes to ensure customer satisfaction.

AerospaceAutomotiveProfessional ServicesRailroad

Responsibilities

Ensure all data transaction between TRIGO based systems and Customer systems are accurate and timely

Provide error-free cross system data and interfacing between TRIGO and Customer where applicable

Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectations

Ensure successful customer satisfaction driven by Customer interface for their work order and mission needs

Responsible for meeting with Process Partners and Customers as needed to address any and all needs/concerns

Ensure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and complete

Provide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelines

Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable

Responsible for validating operational output via audits, and acknowledging Work Order/Mission requests

Responsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understood

Provide timely reaction to all quality defects with appropriate action to prevent reoccurrence

Responsible for the creation and maintenance of TRIGOAPPS (work order/Missions)

Responsible for the creation and maintenance of quality alerts/ awareness

Ensure appropriate cycle times for all Work orders/Missions are identified, and are maintained and updated as required

Provide Work orders that are replicable, accurate, complete and updated as needed

Perform justification and validation of time studies versus actual time required and ensure time studies are accurate and updated as needed

Maintain compliance with auditing process/procedures and validations

Produce initial validation of associate training for each work order/mission created

Ensure all quality alerts/notifications address proper part numbers and classifications and are accurate and address the topics at hand

Maintain and update customer and TRIGO based system attributes

Any other duties as assigned

Qualification

Quality based backgroundSAP experienceMicrosoft OfficeTechnical writingHigh-level communicationProcess orientedClient orientedTeam player

Required

Familiarity of the Windows PC and browser environments

Process oriented

High-level Microsoft Office capability, including email, Word, and Excel

High-level communication skills

Technical writing capabilities

Quality based background

Preferred

SAP experience preferred

Undergraduate Degree preferred

Company

TRIGO

QUALITY ALONG THE SUPPLY CHAIN Founded in 1997, TRIGO Group is a multinational company providing quality solutions for the automotive, aerospace and other transport industries.

Founded in 1997