Ascent · 1 month ago
Operations Center Coordinator - 2nd Shift Nights/Evenings
St. Louis, MO
Full-time
Onsite
Entry Level
1+ years expAscent, LLC is a leading provider of comprehensive solutions for mission critical facilities, headquartered in Saint Louis, MO. They are seeking an Operations Center Coordinator responsible for managing client communications, work orders, and technician dispatching to ensure efficient data center operations.
DatabaseInformation TechnologySoftware
Responsibilities
Answer incoming calls from clients and vendors related to data center maintenance
Create and update work order requests in Ascent’s internal database and client databases
Document and perform data entry of information from calls into various systems
Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response
Dispatch technicians to data center locations to address maintenance requests
Monitor data center alarms, notify clients, leads, and internal groups as applicable
Escalation of emergency issues to management and clients as needed
Follow set processes and procedures
Attend weekly group meeting to discuss new and updated processes and procedures
Additional duties as assigned
Qualification
Required
High School Diploma or equivalent
1 to 3 years of experience in a fast-paced environment
Eager and motivated individual who excels in a team environment
Excellent verbal and written communication skills
Strong attention to detail
Ability to multitask in a fast-paced environment
Ability to follow all SLAs (Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments
Proficiency with basic operations of a computer; MS Outlook, Excel required
Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc
Preferred
Bachelor's degree in Business Administration or related field
Prior experience in Maintenance Dispatching
Experience in retail, or administrative roles
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
Ascent
Ascent is a software company that specializes in digital transformation, customers connect data, and software development.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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