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CACI International Inc · 2 months ago

ServiceNow UI Designer/ Engineer

United States

Full-time

Remote

Mid, Senior Level

$98K/yr - $207K/yr

7+ years exp

CACI International Inc is seeking a highly creative and user-focused UI Designer/Engineer to support the Department of the Air Force's Enterprise IT as a Service program. The role involves designing intuitive interfaces for hardware and software asset management systems, conducting user research, and collaborating with cross-functional teams to enhance user experiences.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets

Design user- role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system

Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements

Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops)

Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework

Ensuring adherence to platform architecture, design and standards

Conduct user research to understand user needs, pain points, and workflows related to asset management

Gather and analyze user feedback to inform design decisions

Develop user personas and user journey maps to guide the design process

Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions

Present design concepts and rationale to stakeholders, clearly articulating design decisions

Participate in design reviews and provide constructive feedback to other designers, developers and architects

Develop and conduct usability testing to validate design solutions for both software and hardware interfaces

Analyze usability testing results and iterate on designs based on user feedback

Qualification

UI/UX DesignServiceNowFront-end DevelopmentDesign ToolsIT Asset LifecycleAgile EnvironmentsUser ResearchUsability Testing

Required

Current Secret Security Clearance (highly desired) or the ability to obtain/maintain Secret clearance

7-10 Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)

3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications

Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules

Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians)

Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch

Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap

Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components

Preferred

Experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations

Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards

Knowledge of ITIL, CMDB, and Procure-to-Retire (P2R) lifecycle in ServiceNow

Experience in Agile environments, including working in sprints with cross-functional teams

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees