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Caesars Entertainment · 1 month ago

Customer Service Coordinator I Regional- Full Time (Harrah's Atlantic City/CES)

Atlantic City, NJ, United States

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Caesars Entertainment is a leading company in the hospitality industry, and they are seeking a Customer Service Coordinator I for their Atlantic City location. The role involves providing excellent customer service, managing guest inquiries, and supporting various hotel operations while ensuring timely and accurate communication.

Food and Beverage

Responsibilities

Consistently demonstrates superior customer service skills by displaying outlined service behaviors

Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next

Creates an atmosphere of luck and celebrates guest’s wins

Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting

Anticipates needs and provides fast, flawless service

Checks for satisfaction and effectively resolves service breakdowns when they exist

Promotes Caesars Rewards programs and card membership

Provides a warm farewell and thanks guests for visiting

Performs the following for the Atlantic City region: The Customer Service Coordinators are responsible for answering all external and internal calls for the Caesars Entertainment, Atlantic City hotels

Customer Service Coordinator must be well-informed, courteous team members who provide our internal and external guests with excellent customer service and support

Fielding calls and assisting customers with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transaction needs (i.e., guest disputes/cashiering, service failure concerns, service requests/orders, general information, etc)

Responsible for the timely and accurate data entry and tracking of all guest inquiries and correspondence, ensuring data integrity

Sorts & distributes correspondence based on type of letter, delegating correspondence to department members for guest contact

Insures timely and accurate guest responses from assigned department members

Responsible for drafting form letters in response to standardized guest requests or complaints

Prepares correspondence, responses and coversheets for weekly distribution to the property

Continually monitors the effectiveness of database entries

Provides on-line responses in the area of customer service through various networks such as Trip Advisor, Yelp, Facebook, Twitter etc

Responds in a professional and consistent manner based on departmental guidelines

Supports local initiatives to grow the customer email database

Maintains familiarity with all Marketing, Food & Beverage, Hotel and Casino programs, and responds to related guest inquiries

Acts as a service leader and role model championing property service programs

Maintains Customer Service files

Provides administrative support for special requests as needed

Other duties as assigned

Qualification

Customer service skillsMicrosoft OfficeSocial media familiarityAdministrative skillsProfessional demeanorTyping speedEnglish fluencyWritten communicationVerbal communicationOrganizational skills