Upchurch · 2 months ago
HVAC Service Manager
Horn Lake, Mississippi
Full-time
Onsite
Senior Level
5+ years expUpchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. The Service Manager is responsible for achieving operating unit gross profit objectives through effective leadership, workforce utilization, and operational oversight, ensuring high-quality fulfillment of obligations and fostering customer relationships.
CommercialConstructionResidential
Responsibilities
Manage assigned service agreements, demand service and facility service agreements
Ensure assigned jobs are completed at estimated gross profit
Allocate labor, tools, materials, and schedules to maximize preventive maintenance and installation efficiency
Monitor and improve field productivity, motivating teams to achieve high output and morale
Develop, communicate, and monitor service and preventive project schedules to ensure timely completion
Coordinate with vendors, suppliers, and internal teams for material, equipment, and subcontractor needs
Expedite schedules and proactively resolve delays
Expedite job closeout and billing to maximize cash flow
Control labor, material, tool, and other expenses for optimal cost-benefit
Maintain accurate and timely documentation of field performance, material usage, and customer relations
Address and resolve customer complaints promptly to preserve long-term relationships
Identify and communicate sales opportunities, promoting upgrades and new business
Support the sales team with technical expertise and assistance in salvaging at-risk accounts
Ensure compliance with applicable codes, standards, and permits
Provide design assistance when needed
Implement quality assurance programs for service delivery
Lead, delegate, and audit performance of subordinates
Take appropriate personnel actions including hiring, promotions, and disciplinary measures
Train and develop team members to improve technical and customer service skills
Qualification
Required
Comprehensive understanding of HVAC systems, codes, and industry standards
Proficiency in office procedures, recordkeeping, and computer applications
Strong grasp of mechanical systems operation
Basic math skills for estimating and cost control
Strong reasoning skills to solve operational skills
Strong written and verbal communication skills with proper grammar and vocabulary
High school diploma or equivalent
Minimum of five (5) years of related experience
Strong organizational skills with attention to detail
Excellent communication and public relations abilities
Ability to motivate, lead, and support teams
Proficiency in Microsoft Office and applicable ERP systems
Benefits
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Company
Upchurch
Upchurch Services, LLC is a full-service mechanical contracting company. We provide exceptional service to our customers throughout the SEC region.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Davidson Kempner
2024-03-27Private Equity
Recent News
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