Education Support Analyst jobs in United States
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CCS · 1 month ago

Education Support Analyst

positionHauppauge, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$45K/yr - $55K/yr

Custom Computer Specialists is a leading technology consulting firm recognized for its commitment to providing effective solutions. The Education Support Analyst will support school districts using Infinite Campus by providing technical assistance and troubleshooting software issues to ensure a smooth user experience.

Business Information SystemsConsultingCyber SecurityInformation ServicesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for client support via phone and web portal
Troubleshoot and resolve technical issues related to Infinite Campus
Verify customer credentials and service agreements
Log, track, and update support cases using the incident management system
Escalate complex issues as needed while keeping the customer informed
Replicate and document issues reported by users for accurate resolution
Maintain a strong understanding of the product and stay current on new features
Consistently meet departmental standards for coverage, responsiveness, and professionalism

Qualification

Infinite CampusK-12 education systemsHDI Support Center Analyst CertificationTechnical supportProblem-solvingCommunication skillsTeam collaborationDetail-oriented

Required

Bachelor's degree (or equivalent experience)
Familiarity with K-12 education systems
Comfortable with web-based applications and PC environments
A professional communicator with strong verbal and written skills
A team player who collaborates well and adapts to different personalities
A critical thinker who can problem-solve and prioritize under pressure
Someone with a positive attitude who values continuous learning and improvement
A detail-oriented person who follows through on processes and procedures

Preferred

Previous teaching experience is a strong plus
HDI Support Center Analyst Certification is a plus

Company

CCS

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CCS is a premier provider of technology solutions and services to organizations throughout the US.
dateFounded in 1979
location
Hauppauge, New York, USA
people-size201-500 employees
web-link
https://www.customonline.com/

H1B Sponsorship

CCS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-02-10Private Equity

Leadership Team

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Gregory G. Galdi
Chairman
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Recent News

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2026-01-07
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Company data provided by crunchbase