Founders Federal Credit Union ยท 1 month ago
Consumer Loan Title Clerk
Lancaster, SC, US
Full-time
Onsite
Entry Level
2+ years expFounders Federal Credit Union is dedicated to helping its members achieve financial goals through innovative services and quality customer service. The Consumer Loan Title Clerk is responsible for managing title-related procedures and assisting members with title inquiries while ensuring compliance with DMV regulations.
Financial Services
Responsibilities
Serve as an Administrator for the eTitle software to monitor incoming titles and to request VIN research from all states that are using ELT
Manage eTitle dashboards to accept or reject titles, correct title errors, and follow up on titles not received. Requires research capabilities and attention to detail
Responsible for answering member and branch personnel title related questions accurately and courteously through a high-volume call queue
Resolve titling issues by working with FFCU employees and members, as well as, Departments of Motor Vehicle, and other third parties
Maintain knowledge of current DMV laws and regulations related to vehicle registration and titling for all states
Send all title work to the DMV and maintain records of title work sent with associated tracking numbers. Returned title work will need to be corrected and follow up with the Member, Processor, or dealership may be required
Assist Consumer Loan Processors with maintaining copies of title work in Onbase
Research accounts on the Vehicle Title report to resolve titles in suspense which requires continuous follow up until a tile has been received
Ability to communicate with all levels of management to explain title issues and offer advice on how to resolve them
Contact members in reference to Title-Only process once title received
Ensure compliance with applicable statutes and regulations including, but not limited to, BSA
Assist team lead and training department with preparing and presenting refresher training to branch personnel
All other duties as assigned
Qualification
Required
A minimum of 2 years prior loan processing, vehicle title work experience, or loan related experience is required
Excellent oral and written communication skills
Organizational skills
Ability to obtain a working knowledge of FFCU loan policy, procedures, and regulations
Understanding and adherence to vehicle registration laws and procedures
Motivated and able to work in a fast paced, high-volume environment while maintaining a positive attitude
Reliable transportation with the ability to work on-site
Benefits
Paid Holidays
Paid Time Off
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Short-Term and Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
Fit Founders Wellness Program
Company
Founders Federal Credit Union
Founders Federal Credit Union is here to help you attain your financial goals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Brumfield
President & CEO
Keith Wilson
COO-Branches & Deposits
Recent News
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2025-01-15
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