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ASSA ABLOY Group · 2 weeks ago

Technical Support Specialist, Tier 1

Harrisburg, NC

Full-time

Onsite

Entry Level

1+ years exp

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, a global leader in access solutions. The Technical Support Specialist, Tier 1 will provide hardware and software support to customers and resellers, ensuring technical support inquiries are handled promptly and effectively.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

H1B Sponsor Likely

Responsibilities

Provide Tier 1 level line support dealing with customers, field technicians and resellers

Investigate faults and technical issues, documenting and following up to closure

Set up test systems to mimic customer faults

Work with Senior Technicians on issues that need to be escalated

Work with field technicians to effectively solve problems in the field

General administration within the technical team

Carry out diagnostics and resolve faults with the customer over telephone, email, and online where necessary

Ensure that technical support enquiries are handled quickly and proactively via telephone, Email and online

Carry out new product training with customer using online meeting tools

Perform other duties assigned by the director from time to time

Qualification

Technical support experienceElectronicsSoftware installationCustomer service experienceCommunication skillsProblem-solving skillsTeam collaboration

Required

1-3 years' experience in customer service or technical support related field

College degree in a computer, engineering or technical field is a plus

Experience in a customer-facing environment and within a technical field

Knowledge of electronics hardware and/or software applications

Knowledge of computers and software installation

Skilled in developing long-term working relations with customers

Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols

Ability to sit, stand, walk, talk, hear, bend and reach

Ability to work sitting or standing for 8 hours per day

Benefits

11 paid holidays + 15 paid vacation days

Company 401k match program (4.5%)

Health, Dental, Vision, Life, & ADD Insurance

Access to online benefits portal & ASSA ABLOY brand discounts

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.assaabloy.com/en/com

H1B Sponsorship

ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)