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Concentrix · 1 day ago

Director, Account Management

Columbus, OH

Full-time

Onsite

Director/Executive

$122K/yr - $152K/yr

Concentrix is a company focused on delivering exceptional customer experiences, and they are seeking a Director of Account Management to lead their account growth strategies. The role involves understanding digital transformation, managing client relationships, and achieving business KPIs.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Understanding the digital transformation landscape

Understanding CX technical solutions and the value it creates for clients

Creating and maintaining strong relationships with business decision makers

Delivering sales presentations to decision makers

Identifying and planning opportunities that drive account growth

Working with the account team to formulate and maintain the Account Growth Plan

Coordinating responses to RFI/RFPs

Coordinating with sales, technical, and delivery teams to drive positive outcomes

Owning the P&L and financials

Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT)

Qualification

Digital TransformationCX technical solutionsAccount Growth PlanMobility industry experienceConsultative Business DevelopmentTeam buildingCustomer service skillsFinancial acumenBachelor’s degree in STEMPresentation skillsNegotiation skills

Required

Relevant Mobility or Similar Industry Focus

Experience (preferably BPO) in a strategic consulting or software development services company, selling into a mobility (or similar) sector

CX Ops experience, AI, Trust & Safety, Training, etc

Experience with complex, high-headcount accounts. Able to adapt in a fast-changing environment

Possess the financial and business acumen to build compelling account-growth plans

A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers

Consultative Business Development mentality and approach

Possesses proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients

Previous success achieving revenue targets and strategic growth

Hardworking, with exceptional presentation and communications skills

Good team building and customer service skills that can help drive satisfaction

Negotiate effective commercial terms and agreements