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Behavioral Health Group - BHG · 3 days ago

Patient Registration Coordinator

Huntsville, AL

Part-time

Onsite

Entry Level

$15/hr - $17/hr

1+ years exp

Behavioral Health Group (BHG) is a leading provider of opioid addiction treatment services. The Patient Registration Coordinator will be responsible for greeting patients, managing patient fees, maintaining organized records, and assisting with various clerical duties to ensure smooth operations at the treatment center.

Addiction TreatmentHealth CareInsuranceOutpatient CarePayments

Responsibilities

Greet all individuals entering the treatment center

Maintain an organized waiting area

Validate patient participation in program through checking identification

Check and inform patient and key staff about the patient’s monetary status

Collect and account for patient fees – Collect/request patient fees including copays, deductibles, and coinsurance

Validate that each patient insurance currently eligible and currently authorized, if applicable

Communicates status of eligibility and authorization to the patient

Assists in resolving patient concerns

Checks eligibility weekly and monthly using WayStar or Payer website

Maintain security of treatment center funds and provide financial reporting

Assist patients in completing insurance forms for submission as needed

Be able to efficiently use a computer

Be able to perform daily accounting duties

Complete weekly reports and email them to the RVP, the Regional Manager, Program Director and accounting department

Be able to efficiently use the treatment center’s computer program for patient fee collection and financial accountability

Send out monthly statements if applicable

Filing for third party reimbursement (i.e. Medicaid) if applicable

Perform general clerical work and filing

Cover reception desk during dispensing hours. This includes answering phones, setting patient appointments, and scheduling intakes

Admit and discharge patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approval

Assist Program Director with updating daily and monthly census forms

Make copies for all team members as needed

Make and maintain an adequate number of blank charts for intakes

Assist Program Director in correcting patient/counselor caseload listings on a weekly basis or as needed

Maintain inventory and order office supplies

Run work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits when tasks are assigned

Create and/or type documents, including letters and notices, as needed and requested

Schedule patient appointments with the physician

Advise Program Director of problems encountered with job duties and schedule, if applicable

Maintain and help with a chart monitoring system

Attend conferences, meetings and training programs as directed

Attend weekly treatment team meetings prepared to discuss individual patient issues as related to the Administrative Support position duties

Hold a basic understanding of alcohol/drug abuse and addiction

Develop professional, helpful and effective relationships with patients

Maintain the highest level of confidentiality and appropriate boundaries with patients

Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner

Be able to project a positive and professional image to the community, in representation of the Company

Promotes and demonstrates excellent customer service

Participate in and/or help perform, schedule, or attend monthly in-service trainings

Help ensure the treatment center meets all accrediting body standards, and complete assigned activities in order to achieve this

Perform Safety Officer responsibilities if assigned

Engage in outreach activities, which may include writing letters and making follow up calls to community agencies

Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule

Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor

Other duties as assigned by supervisory team

Qualification

Healthcare experienceFront desk experienceBilling experienceBasic math skillsAccounting skillsCustomer serviceTeamworkCommunication skillsConfidentiality

Required

A high school diploma or equivalent

One (1) year experience as a general office clerk with basic math and accounting skills and previous cash handling experience

Must hold and maintain a valid driver's license

Healthcare experience

Front desk, admissions, billing, and/or collections experience

Benefits

Your choice of three different benefits programs including health, life, vision, and dental insurance, a tuition reimbursement program, and 401K discretionary match

We offer competitive pay, annual increases, bonuses, certification/license completion

In addition to paid vacation and company holidays, BHG also provides paid time for training, voting, sick or personal time off

Many of our locations offer flexible work schedules

Employee Discount Programs to applicable cell phone services, restaurants, amusement parks, movie theaters and more

We are growing and promote from within

We offer a self-care series as well as an Employee Assistance Program

Company

Behavioral Health Group - BHG

Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited outpatient opioid treatment and recovery centers in the U.S., delivering comprehensive, personalized evidence-based medical and behavioral therapies for individuals with opioid use disorder.

Founded in 2006

Dallas, Texas, USA

1001-5000 employees