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SES Space & Defense · 1 day ago

Senior Director, Operations

Tampa, FL

Full-time

Onsite

Director/Executive

12+ years exp

SES Space & Defense is a trusted partner ensuring mission success for our customers through satellite and technology solutions. The Senior Director, Operations is responsible for managing the strategy and execution of the company’s satellite and terrestrial services, leading multiple teams to drive customer satisfaction and achieve business goals.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and implement strategies, concepts, policies, and procedures for the Operations group to support the Company’s business objectives

Exhibit superior leadership, collaboration, accountability, and resource utilization to advance the Company’s strategic goals

Lead, mentor, and develop the Operations team to foster high performance, accountability, and customer focus across all functional groups

Oversee execution of all network operations, service delivery, engineering support, systems management, field services, logistics, facilities management, and trade compliance activities relative to scope, schedule, and budget

Direct daily operations and maintenance activities. Provide world class 24x7 customer service delivery through the Global Network Operations and Security Center (GNOSC)

Manage and maintain the Company’s gateway and teleport infrastructure and steer implementation of customer services across all contracts

Guide the engineering, integration, configuration, testing, training, and delivery of all customer services

Establish and monitor key performance indicators (KPIs), metrics, and service-level agreements (SLAs) to measure and report on the performance, reliability, and availability of our satellite and terrestrial services. Identify opportunities to increase customer satisfaction and long-term value

Ensure all Operations group activities meet or exceed customer expectations. Act as a point of contact for escalated issues

Continuously analyze and improve Operations group processes, implement best practices, and drive efficiency

Build and maintain strong working relationships with internal teams, clients, and other stakeholders

Manage Operations group resources, ensure compliance with regulations, and oversee daily activities

Prepare and present regular performance reports on operational matters to senior leadership

Lead, coach, and manage direct reports. Ensure each employee receives guidance and professional development to succeed in their performance and career goals

Qualification

Operations managementSATCOM expertiseStrategic planningCustomer relationship managementLeadership skillsProject managementTeam developmentProcess improvementCommunication skills

Required

Must be a US citizenship with an active security clearance (Secret or higher)

Undergraduate university degree in a relevant technical or business field. Equivalent combination of education and work experience may be considered

At least 12 years of experience in leading operations or service delivery functions within the defense, aerospace, or telecommunications fields

Knowledge of satellite and terrestrial communications solutions, particularly network hubs, modems, and remote terminals

Familiarity with commercial SATCOM systems integrators, equipment suppliers, and service providers

Strong vision, decision-making, organizational, and oral and written communication skills

Proven ability to coach and lead diverse functional teams, while managing projects, schedules, and budgets

Preferred

Expertise in SATCOM operations or engineering preferred

Company

SES Space & Defense

SES Space & Defense is a space solutions company equipping governments with integrated, purpose-built satellite and connectivity solutions that deliver resilient, future-proof capabilities across every mission, landscape, and orbit.

Founded in 1973

Reston, Virginia, US

51-200 employees