Entrega · 1 month ago
Automotive Retail Implementation Advisor
Troy, MI
Full-time
Hybrid
Mid Level
4+ years expEntrega is a company focused on providing tailored solutions for Automotive Retail Dealers. The Automotive Retail Implementation Advisor is responsible for creating customized implementation solutions, managing timelines, and ensuring optimal software utilization and performance post-launch.
AppsInformation TechnologySoftware
Responsibilities
Client Engagement - This role is a trusted advisor to Automotive Retail Dealer clients and OEM stakeholders. The Automotive Retail Implementation Advisor will develop an expert understanding of the client’s unique systems, processes and goals to customize OEM proprietary software. They will communicate with urgency, empathy, and value. The Performance Advisor will drive client engagement and utilization with the software through best practice training and highlighting software features/benefits
Implementation Management - As related to the overall implementation process, the Performance Advisor will create customized communication plans between the Dealer and the Entrega Digital Retail Manager, other internal personnel, and OEM stakeholders. They will also hold all teams accountable to the tailor-made implementation process, ensuring milestones are attained, and escalating any blockers to implementation success
Technical Solutions Management – Owning pivotal items in the software implementation process that require an advanced understanding of the Dealer’s native systems and the unique configurations of those systems. They will create and implement customized implementation solutions to meet the Dealer’s needs as related to their unique business systems, processes and goals. This role is expected to thoroughly address Dealer questions and/or issues by leveraging their advanced knowledge on the software application, independent research and investigation, and conducting root cause analysis. This role requires continued learning of the software application, Dealership inventory data process, and multiple third-party vendors’ functionality to maintain advanced technical understanding
Software Utilization and Performance – Proficient at analyzing software performance data to craft strategies for continued improvement for the consumer and Dealer experience. Expertly utilizing data regarding consumer engagement and common digital marketing analytics as well as technical and website audit data provided by Performance Pros. Responsible for ensuring assigned Dealers are meeting their determined utilization targets
Project Delivery Support – Gather and compile implementation data and insights across assigned Dealer network, which includes coordination with team members off-site, to provide Project Delivery team an accurate assessment of progress to goals. Collaborate with Project Delivery team regarding client deliverables, providing solution minded recommendations to allow us to meet OEM client demands
Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization
Qualification
Required
Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade-in and digital retailing tools and able to take this knowledge to explain technical tasks and issues to non-technical stakeholders
Ability to successfully acquire this knowledge through Entrega and OEM provided training
Professional work demeanor, detail-oriented work ethic, and excellent communication skills
Proven ability to handle difficult conversations with clients and internal teams while still meeting business objectives, resolving issues effectively, and maintaining positive relationships
Demonstrated ability to solve problems and formulate recommendations to help clients and internal stakeholders achieve their goals
Comfortable working under pressure and strict deadlines
Strong organization, prioritization and analytical skills required
Self-starter with a high degree of integrity and professionalism that possesses strong organization, prioritization and analytical skills
Proficient understanding of project organization, time management and project management methods
Ability to work independently as well as in a team environment
Bachelor's degree required or equivalent experience
Minimum 4 years work experience in sales, account management, project management, technology solutions management, or a related client-focused professional industry, or a proven track record of success in a current internal Automotive Retail role for 1+ years
Preferred
Minimum 1 year automotive retail experience preferred
Company
Entrega
Entrega is a leading technology and information partner for business,create and manage complex web applications.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
T
Todd Roleston
CEO
Company data provided by crunchbase