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ASSA ABLOY Group · 5 hours ago

Field Systems Technician

Connecticut, United States

Full-time

Onsite

Entry, Mid Level

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. The Field Systems Technician will be responsible for deploying Traka Technology solutions, including hardware and software installation, configuration, and customer training, while ensuring compliance with customer SLA’s and contracts.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

H1B Sponsor Likely

Responsibilities

Install and configure electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required

Install and configure Microsoft SQL Server to support Traka software application backend databases

Install and configure Traka software applications – including web (browser) based and desktop applications

On-site service and installation of electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required

Emergency break-fix repair and planned preventative maintenance at customer locations in accordance with customer SLA’s and contracts

Upgrade and service of embedded system software, web (browser) and desktop applications and Microsoft SQL Server databases

Provide hardware and software application training (basic user through system administrator levels) to end customers, certified partners, and authorized installers

Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals

Ensure that systems are installed, serviced, and tested in accordance with Traka guidelines, requirements and both US and state laws

Operate to safe working practices and instructions complying with H&S, including both Traka and customer site policies

Work collaboratively with Project Management communicating effectively, updating assigned tasks, and reporting any issues that occur in the field that could impact the project delivery deadline

Complete all service forms, reports and documentation and maintain CRM and service systems in accordance with project delivery

Provide remote technical services to customers utilizing a variety of tools including Microsoft Teams, TeamViewer, and others

On-site service and maintenance of existing Traka system installations, including emergency break-down repair to US customers

Ensure all returned or defective parts from the field are processed and documented accordingly in the system

Provide “voice of customer” feedback on product improvements and development requests to meet specific customer needs that help drive innovation

Prepare and present a short “feedback from the field” presentations at quarterly service group meetings to help drive continuous improvement for our people, plans and processes

Assist with system installation and configuration at industry trade shows from time to time

Perform other duties as assigned by Supervisor or Manager from time to time

Qualification

Electronic key management systemsMicrosoft SQL ServerSoftware application installationHardware installationTechnical trainingDiagnostic skillsCustomer serviceBasic networking knowledgeBasic electronic hardware knowledgeCommunication skillsProblem-solvingTeam collaboration

Required

A fanatical passion for customer service and excellence

Excellent communication skills with the ability to communicate at different levels within an organization and train end users on software applications

Curious nature and problem solver adopting a 'hands on' approach

Strong technical acumen and excellent diagnostic and fault-finding skills in hardware electronics and software applications

Experience with software application package installation, configuration, and setup

Basic working knowledge of Ethernet IP networks and communications

Basic knowledge of electronic hardware and wiring with practical experience using tools such as a multi-meter for testing voltage, continuity etc

Comfortable with using tools required in the hardware installation & service process including power-drills, screwdrivers, wire cutters, wire-crimpers, and experience with tasks such as terminating network cables with RJ45 connectors

Strong written and Oral English skills

Must possess valid US passport (or ability to obtain within first 90 days) for international travel requirements

Preferred

Practical experience operating as a service technician in the security industry e.g., access control, fire alarm or similar systems that comprise of hardware and software

Practical of card reader technology and protocols (Wiegand, OSDP etc.)

Practical knowledge of Microsoft SQL Server

Practical knowledge of Microsoft IIS web server

College degree in a technical field

Benefits

15 days PTO (prorated based on start date with increases based on years of service)

Birthday time off

3 sick days

Medical, Dental, and Vision insurance

Company paid Short and Long-term Disability coverage

Company paid Basic Life insurance

401k option

Company provided laptop

Demo testing system

Company provided cell phone

Company provided tools and traveling pelican case

Generous and competitive total rewards package

Comprehensive and career-development resources to expand your skills and maximise your potential

Dedicated supportive and accessible leadership team with a solid values platform that underpins who we are and how we operate

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.assaabloy.com/en/com

H1B Sponsorship

ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2021 (1)