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Takeda · 1 month ago

Learning & Development Lead, Patient Value and Access, US Oncology

Boston, MA

Full-time

Hybrid

Director/Executive

$154K/yr - $241K/yr

8+ years exp

Takeda is transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. The Learning & Development Lead will contribute to enhancing the capabilities of PVA field roles and develop training programs that align with organizational goals and future business needs.

BiotechnologyHealth CareManufacturingMedicalPharmaceutical

Responsibilities

Lead learning and development initiatives to enhance PVA field roles capabilities, including foundational disease, treatment and product knowledge, core skills, account management, use of digital tools and execution

Build deep understanding of the Access environment, market dynamics, stakeholders, incentives and policies that shape the current market

Pull through the One Oncology approach to develop and deliver patient centered customer solutions, ensure cross functional collaboration, deliver value, and build trust with customers

Develop a training feedback loop system and performance tracking to ensure sustained learning and skill enhancement

Build a culture of continuous learning and development within the organization

Design and deliver training programs that enhance the skills and capabilities of our access field teams and home office colleagues

Strategically develop and implement a comprehensive learning and development plan that aligns with the organization goals, objectives and future business needs

Lead the design, development, and delivery of training programs on disease state, engagement skills, customer interaction, and product knowledge/treatment landscape, ensuring effective engagement execution and evaluation throughout the learning process

Spearhead new hire and advanced PVA training curriculum focused on ongoing market dynamics, policies and access changes along with product knowledge, disease state education, and customer interaction skills

Drive field performance through tailored training, performance tracking, and coaching, collaborating with PVA Leadership Team, Sales, Marketing, I&A and S&BO to address performance gaps

Partner closely with Head of Strategic Account Management, Head of Payer Account Management, and Head of Access Marketing and Patient Access to develop a rich program that elevates field access capabilities, fosters collaboration and drives the business forward

Assist with the integration and use of tools and systems, ensuring the field team leverages technology to enhance productivity and customer engagement

Stay up to date in coverage, coding, and reimbursement across different sites of care and types of insurance/payers

Oversee performance tracking and reporting, using metrics and feedback to improve training outcomes and ensure alignment with organizational objectives

Measure and evaluate field development programs to understand the effectiveness, impact on the learning and provide recommendations for change

Develop and maintain relationships with external vendors and subject matter experts to leverage the latest thinking, best practices, and industry-standard benchmarks in learning and development

Manage training curriculum to ensure training program remain current, relevant, and aligned with market trends and evolving product offerings

Manage and track Learning and Development budget

Partner with business and functional leadership and HR, to continue to develop teams, drive new hire training and support the business

Qualification

Oncology expertiseTraining program developmentPerformance trackingProject managementPharmaceutical sales experienceInstructional designDigital tools proficiencyAnalytical skillsBudget managementMicrosoft SuiteLeadership skillsCollaboration skillsTime managementCreative problem-solving

Required

Minimum BS/BA degree with MS/MBA preferred

8+ years of pharmaceutical sales and/or account management experience or relevant clinical experience

Specific expertise with 3+ years in oncology; specifically in hematology, thoracic, and/or gastrointestinal

Minimum of 2 years of pharmaceutical field training experience, alternatively, experience in other relevant areas such as marketing, sales operations, or related fields

Expert in new product development, setting strategic directions and best practices

Deep understanding of the access Oncology environment

Proven track record of leading successful initiatives and teams as well as influencing without authority

Experience with project management, instructional design and training content development

Demonstrated effective leadership and people management skills

Proven ability to hold others accountable to deadlines and responsibilities

Exceptional planning and organizational skills

Creative problem-solving skills

Collaborative work style, capable of working effectively in a team environment across departments and organizations levels

Ability to develop long-term training programs while remaining focused and deeply involved in executing the immediate next steps to get there

Exceptional problem-solving and leadership skills; master at presenting at all levels of the organization

Ability to set priorities, deliver on deadlines and develop workflow processes and tasks in an evolving, dynamic marketplace

Strong analytical skills and budget management

Understands and connects the latest adult learning techniques and issues in large organizations to deliver tailored strategies and frameworks to a diverse set of stakeholders

Familiar with next generation digital solutions for call planning, training, coaching and capability building

Skilled in Microsoft suite (PowerPoint, Word, Excel, Outlook)

Preferred

1-3 years of clinical experience (i.e. Registered Nurse, Nurse Practitioner, Physician Assistance, Pharm. D.) is a plus

Experience with design, development and implementation of innovation and training strategies to deliver results

Strong time management skills, providing strategic coaching and supervision

Benefits

U.S. based employees may be eligible for short-term and/ or long-term incentives.

U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.