OPENLANE · 1 month ago
Franchise Account Executive
United States
Full-time
Remote
Mid Level
$55K/yr - $60K/yr
3+ years expOPENLANE is a technology company creating an advanced digital marketplace for used vehicles. The Franchise Account Executive will focus on enhancing customer experiences while driving business growth, collaborating with internal teams and outside sales to support and expand the customer base.
AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale
Responsibilities
Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes
Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers
Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible
Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses
Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders
Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements
You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support
Qualification
Required
3-5 years of related sales and/or account management experience
Strong understanding of online technologies and proficiency in Google Suite offerings
Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
Excellent oral and written communication skills, with a focus on customer service
Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time
Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month
Preferred
Experience with Salesforce
Bachelor's Degree
Experience with DOMO or other data analysis tools
Residence within the assigned territory is highly preferred
Benefits
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Company
OPENLANE
OPENLANE is an online auction company for automotive dealers to buy and sell wholesale vehicles.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Meritech Capital Partners
2011-08-15Acquired
2008-12-31Series Unknown· $10M
2008-05-27Series Unknown· $25M
Leadership Team
Peter Kelly
Chief Executive Officer
Recent News
2025-11-19
2025-11-12
2025-11-08
Company data provided by crunchbase