Fujitec Elevator (US & Canada) ยท 1 day ago
Service Coordinator
Houston, TX
Full-time
Onsite
Mid Level
3+ years expFujitec Elevator is a company that specializes in elevator solutions, and they are seeking a Service Coordinator to support their operations. The role involves coordinating service calls, managing service tickets, and maintaining communication with technicians and customers while ensuring proper administrative processes are followed.
IndustrialManufacturingTravel
No H1B
Responsibilities
Answer and transfer phone calls, screening and taking messages when necessary
Dispatch/coordinate service calls to technicians prioritizing them based on urgency and importance
Create service tickets in system by logging all significant information regarding the customer request for service. Create preventative maintenance tickets in system each month
Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll
Update on-call schedule and notify answering service and mechanics of changes when needed. Update service routes in system as needed
Ensure proper payroll processing in Vision and transmittal in ADP for union employees. Manage and record holiday hours, PTO hours taken and PTO payouts
Maintain records of company vehicles and drivers, auto claim reports, fuel cards, and toll passes. Monitor Geotab tracking system to locate service mechanics when needed
Manage branch field safety program (Icculus) including set up of new hires and coordinate monthly safety meetings
Parts ordering and returns for service, which includes searching for parts, contacting vendors for price quotes, tracking orders that have been processed, and communicating the information to the mechanic and Service Ops Manager
Follow the corporate process for injury and liability claims reporting and yearly OSHA reports. Maintain claim files, compile data regarding claims, and work with Corporate Safety department
Track violations, inspections and reports. Notifying customers of past due inspections and service sales when necessary
Order PPE supplies, mobile phones, and service uniforms
Maintain filing systems to include electronic filing as assigned
Conduct research, compile and generate reports
Open and route incoming mail and packages. Prepare outgoing mail and packages
Maintain contact with customers, outside vendors and corporate headquarters
Serve as backup for other administrative duties as needed
Qualification
Required
Education: High School Diploma or equivalent
Experience: Minimum 3 years in related
Technical Professional Knowledge
Teamwork and Cooperation
Communication
Adaptability
Customer Service Orientation
Planning and Organizing
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Company
Fujitec Elevator (US & Canada)
Welcome to Fujitec America! Our North American operations consist of 18 locations performing Maintenance, Modernization and New Installation contracts through unparalleled service of all major systems, value-added maintenance and superior technical knowledge.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase