ManhattanLife · 6 hours ago
Directory of Billing Operations & Strategy
Houston, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expManhattanLife Insurance and Annuity Company is one of the oldest and most reliable health and life insurance companies in the country. They are seeking a strategic, technology-forward Director of Billing Operations & Strategy to lead and transform their Premium Billing department, ensuring accuracy and exceptional service delivery while implementing strategic improvements and leveraging technology.
FinanceFinancial ServicesInsurance
Responsibilities
Lead and optimize the daily operations of the Premium Billing department, ensuring accuracy and exceptional service delivery
Drive strategic initiatives to improve billing processes, systems, and workflows—leveraging automation, analytics, and technologies
Ensure timely processing of accounting transactions and responses to written inquiries
Establish and maintain exceptional recruiting standards to acquire a high caliber of people with diverse skills and background
Conduct weekly, monthly, quarterly, and annual analysis reports to identify trends, coordinate work activity, maximize productivity, and ensure the highest level of customer service and goals are achieved
Analyze key metrics, customer communications, and direct “on the floor” observations to make informed decisions toward the improvement of all billing functions
Collaborate with other Operations areas on billing issue resolution
Effectively communicate and present on billing operations matters to key stakeholders and leaders as needed
Establish and maintain policies, procedures, and structures necessary in executing initiatives, programs, and projects and ensuring compliance with industry standards and regulations
Set clear goals, priorities, and objectives for the direct report management team
Foster an inclusive and positive team environment within the department and demonstrate strong leadership skills
Utilize a reward system to recognize all factors of performance, business results, and personal effectiveness
Provide guidance and direction to managers and supervisors toward their professional development to maintain a competent business unit
Provide strong support and development to all staff members to achieve metrics within their role and advancement opportunities
Complete performance appraisals for all direct reports monthly, quarterly, and annually
Lead special projects and tasks as assigned
Qualification
Required
Bachelor's degree in Business Administration, Accounting, Finance, or a related field
At least 3-5 years of leadership skills and/or professional office experience from a business perspective
At least 5 years of financial transaction experience, account/system reconciliation and/or accounts payable
At least 2 years of experience in the financial and/or health insurance industry
Strong proficiency with computers, especially logging records and Microsoft Office Excel and Word
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Strong organization skills with extreme attention to detail
Ability to analyze data and make informed decisions and judgments on sensitive, confidential issues
Dependable, flexible, and ability to maintain confidentiality
Strong data and records management skills
Preferred
Financial or insurance industry knowledge preferred
Benefits
Immediate coverage under our health, dental and vision plans
Flexible schedules
Shortened hours on Fridays
Free parking
Company-wide events
Professional development (LOMA testing)
Company-wide wellness program
Company
ManhattanLife
For 175 years, we have stood by our customers with diligence and compassion, as one of the oldest insurance companies in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Robson
Chief Sales Officer, Senior Vice President
Robert La Plant CISM
Vice President Information Technology Infrastructure & Chief Information Security Officer (CISO)
Recent News
Coverager - Insurance news and insights
2025-03-25
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