Western Digital · 1 day ago
Director, Customer Quality Engineering
Irvine, CA
Full-time
Onsite
Director/Executive
10+ years expWestern Digital is a company of problem solvers focused on powering global innovation and technology. The Director of Customer Quality Engineering will lead a team responsible for monitoring product performance, resolving issues, and ensuring high-quality standards in customer interactions.
Big DataComputerHardwareManufacturingSoftware
Hiring Manager
Alan Stewart
Responsibilities
Lead a team of highly experienced Customer Quality and Product Insights Engineers with primary focus on monitoring product performance at customer Integration and Field; identify problematic areas and issues that need quick resolution
Ensure WD Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores
Coordinate the work of cross-functional teams to resolve product related issues at customers
Represent the Company, Quality Organization, and the Team in internal or customer-facing meetings
Strong knowledge of quality and reliability and ability to drive issue resolution following 8D methodology
High level of analytical skills, strong organizational and project management skills
Excellent communication (fluent in English, any other language is a plus) and presentation skills
Resilient and able to deal with challenging situations
Flexible to meet the demands of the role
Quick learner - can pick up new tools for reporting and analysis
Qualification
Required
10+ years of experience in Storage industry with at least 5+ years of management experience in Quality, Engineering, or Manufacturing
Bachelor's degree in Engineering or equivalent combination of professional experience
Lead a team of highly experienced Customer Quality and Product Insights Engineers with primary focus on monitoring product performance at customer Integration and Field; identify problematic areas and issues that need quick resolution
Ensure WD Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores
Coordinate the work of cross-functional teams to resolve product related issues at customers
Represent the Company, Quality Organization, and the Team in internal or customer-facing meetings
Strong knowledge of quality and reliability and ability to drive issue resolution following 8D methodology
High level of analytical skills, strong organizational and project management skills
Excellent communication (fluent in English, any other language is a plus) and presentation skills
Resilient and able to deal with challenging situations
Flexible to meet the demands of the role
Quick learner - can pick up new tools for reporting and analysis
Preferred
Customer facing is preferred but not required
Benefits
Paid vacation time
Paid sick leave
Medical/dental/vision insurance
Life, accident and disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
Tuition reimbursement
Transit
The Applause Program
Employee stock purchase plan
Western Digital Savings 401(k) Plan
Company
Western Digital
Western Digital helps customers capture, preserve, access, and transform an ever-increasing diversity of data.
10001+ employees
H1B Sponsorship
Western Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (537)
2023 (448)
2022 (580)
2021 (525)
2020 (332)
Funding
Current Stage
Public CompanyTotal Funding
$901.37M2023-10-31Post Ipo Debt· $1.37M
2023-01-31Post Ipo Equity· $900M
2015-09-30Post Ipo Equity
Leadership Team
Sesh Tirumala
SVP, CIO
A
Alvin B. Phillips
Founder
Recent News
2026-01-11
The Motley Fool
2026-01-11
2026-01-11
Company data provided by crunchbase