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CACI International Inc · 1 month ago

Portfolio Operations Lead

US VA Sterling

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $242K/yr

10+ years exp

CACI International Inc is currently looking for a motivated, career and customer-oriented Portfolio Operations Lead with Agile methodology experience to join their Customs and Border Protection team in Northern Virginia. The role involves overseeing operations and maintenance of applications in an Agile environment, supporting critical end user applications, and coordinating with various teams to ensure the performance and availability of critical systems.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Oversee the operations and maintenance of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages

You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems

Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader

Oversee daily infrastructure, systems, services, & external interfaces production ops support

Support internal IT, Product, and Shared Services teams with operational support issues

Primary interconnection between Product Teams and ASF Operations Shared Services

Serve as Portfolio POC for hosting facilities/data centers

Perform and monitor system health checks

Monitor services, jobs and interfaces for failures, irregularities, and performance issues

Monitor availability, data replication, exports, data synchronization, and scheduled jobs

Support critical processes outside of normal hours to include nights, weekends and holidays

Work with the Release Managers, Product Teams, and Production teams to support Product releases into the field

Work with ASF Product Teams and Operations to develop SOPs and processes for incident management and resolution

Lead rapid response to quickly resolve issues and outages

Engage in incident support for end users as needed across portfolio of systems

Champion special projects and technical upgrades

Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams

Report metrics, assess system data, analyze error logs, & capture user reports

Responsible for operations support metrics and Portfolio service desk ticket queues

Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

Qualification

Agile methodologyProduction supportMonitoring toolsJira productsTechnology stacksIncident managementCommunicationTeam collaboration

Required

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to: 3 year check for felony convictions, 1 year check for illegal drug use, 1 year check for misconduct such as theft or fraud

College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree

Excellent verbal and written communication skills

Professional Experience: 10+ years related technical experience

Experience with supporting 6-8 production deployed applications

Managing work with Jira products in the context of software development and reporting across multiple teams

Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management

Experience with a variety of technology stacks and platforms (.NET, Java, SQL, Oracle, PostGres, NoSQL)

Experience with configuration and operation of monitoring tools such as Splunk

Preferred

Experience managing operations in an Agile environment

Experience with SecDevOps processes and/or tools

Current and relevant experience with Customs and Border Protection (CBP) applications

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees