Software Implementation Specialist - Customer Onboarding jobs in United States
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MetTel ยท 1 month ago

Software Implementation Specialist - Customer Onboarding

positionHolmdel, NJ
timeFull-time
remoteOnsite
seniorityMid Level
money$100K/yr - $100K/yr

MetTel is a global communications solutions provider that simplifies communications and networking for business and government agencies. They are seeking an Onboarding Manager to manage the customer onboarding process, ensuring a smooth transition for clients and driving customer satisfaction.

Communications InfrastructureTelecommunications

Responsibilities

Proactively manage initial account setup to drive ease of doing business with MetTel
Operational director of all internal teams involved in the setup of the client, and process improvements overall
Assist with driving migration success and continuously highlighting the value of the partnership
Point of escalation for customer and internal advocate
Responsible for explaining and implementing contract and purchased services
Key resource for initial customer portal setup and training for adoption
Ensure client delivery of key reports and deliverables to prepare New Client Services
Schedules kickoff call and prepares customer for transition

Qualification

Customer onboardingTelecommunications experienceMultitaskingVerbal communicationWritten communicationProblem solvingInterpersonal skillsTime managementRelationship building

Required

Excellent verbal and written communication skills
Ability to stay organized and provide a consistent customer experience
Customer focused, with self-sufficient problem solving skills
Strong interpersonal skills and the ability to build relationships both internally and externally
Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
Ability to interface comfortably with senior executives and all levels within an organization

Preferred

Telecommunications experience is a plus, but not required

Company

MetTel

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MetTel integrates telecom and technology in innovative ways that breathe life into your business and drive it forward.
dateFounded in 1996
location
New York, New York, USA
people-size501-1000 employees
web-link
http://mettel.net/

Funding

Current Stage
Late Stage

Leadership Team

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Marshall Aronow
Co-Founder & CEO
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Don Parente
Vice President - Public Sector Sales and Solution Architecture
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Recent News

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Company data provided by crunchbase