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Concentrix · 1 day ago

Executive Director- Business Development

United States

Full-time

Remote

Director/Executive

$152K/yr - $197K/yr

10+ years exp

Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands. The Executive Director of Business Development will lead complex sales opportunities, build client relationships, and drive business growth while collaborating with internal teams to align sales strategies with overall business goals.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result

Proactively generates and builds new client relationships from qualification to close

Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations

Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement

Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan

Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context

Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences

Supports and leads business negotiation for complex transactions and opportunities

Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit

Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process

Provides discipline and rigor to the sales process as an expert on sales best practices

Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters

Builds and demonstrates a very clear understanding of the target client’s business and their strategic business objectives and revisits these objectives in line with the client’s strategic reviews

Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client’s industry sector

Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy

Leverages exceptional communication skills to speak at forums both internally and externally

Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals

Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals

Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients

Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks

Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders

Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings

Prepares and delivers regular reports and updates to Leaders on sales performance and metrics

Stays updated on industry trends, emerging technologies, and best practices in sales management

Participates in training and development programs to enhance skills and knowledge

Actively seeks opportunities for professional growth and career advancement within the organization

Qualification

B2B salesCX tech experienceCRM proficiencySales strategy developmentCommunication skillsProblem-solvingTime managementTeam collaboration

Required

Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor

Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals

Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc

Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor

Excellent problem-solving and conflict-resolution abilities

Ability to analyze data and use insights to lead solution build processes and win strategy creation

Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools

Self-starter and strong time management skills

Ability to work collaboratively within a team environment