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Applied Systems · 1 day ago

Client Executive

United States

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Applied Systems, through its Cytora division, is transforming the insurance industry with AI-powered solutions. The Client Executive role involves managing strategic accounts, driving adoption of Cytora's platform, and building relationships with senior stakeholders to ensure alignment and growth.

InsuranceSoftware

Work & Life Balance

Responsibilities

Manage a book of strategic carrier/broker accounts and be the primary post-sale point of contact

Understand each customer's underwriting and claims workflows and identify where Cytora fits; drive adoption by showing how Cytora becomes part of that day-to-day process

Track adoption and total contract utilization against targets; flag gaps and execute on actions to drive utilization

Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams across underwriting, operations and IT

Run QBRs / executive business reviews to ensure strategic alignment with each client, prove value delivered and align on mid-term partnership expansion plans. Identify competitive/attrition risks early and drive recovery plans; document discovery that informs renewal and expansion strategy

Create references and stories (case studies, joint talks) as wins land; partner with Marketing to amplify outcomes

Multithread senior relationships (CUO, CIO, UW Ops, IT) and run focused platform walk‑throughs; explain LLMs, data flows, and APIs in plain language tied to underwriting/ops value

Travel as needed (up to 50%) for onsite workshops, enablement, QBRs, and executive sessions

Qualification

Account ManagementCustomer SuccessInsurance ExperienceRelationship ManagementAI FluencyCross-functional CollaborationBachelor’s Degree

Required

10+ years in Account Management / Customer Success in commercial insurance with insurance/Insurtech experience

Strong relationship management skills - you can build trusted senior relationships (underwriting, operations, IT) and you're comfortable leading QBRs / exec readouts

Workflow-minded: you can sit with a customer, understand how submissions/intake/triage works today, and show where Cytora fits so it becomes part of the daily process

Product & AI fluent: able to deliver targeted demos and communicate clearly about LLMs, data flows, and APIs—always connecting tech to underwriting/ops value

Cross‑functional orchestrator: partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions

Bachelor's degree or equivalent experience